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I have a Canon Pixma MP530 that appears to print all the…

Customer Question
I have a Canon...

I have a Canon Pixma MP530 that appears to print all the colors but when printing documents in black, some lines are missing and some portions of lines are missing

Technician's Assistant: What kind of computer or device are you printing from?

Gateway FX computer with windows 7 Pro

Technician's Assistant: How long has this been going on with your Pixma?

About 2 weeks took it to Geek city, then Fairbanks Printers they told me there was no service center in my area or even Alaska

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I dont know. the technician that works on kyocentra says try cleaning the print heads or looking for foreign material

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

What is the service charge or an authorized techniian person in my area. Alaska zip codes begin with 99

Submitted: 2 months ago.Category: Consumer Electronics
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Answered in 39 minutes by:
5/25/2018
Electronics Technician: Pete, Electronic Engineer replied 2 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,610
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 2 months ago

This can happen if the printhead is clogged.

Running a self-clean usually helps - to do this, please see the following guide:

https://support.usa.canon.com/kb/index?page=content&id=ART127579&cat=0580B002&actp=LIST

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Thanks for the opportunity to assist you, your satisfaction is my priority. I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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