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Cannot open my word - always takes me to the installer.

Customer Question
Cannot open my word...

Cannot open my word - always takes me to the installer

Technician's Assistant: What device or product does this involve?

Samsung laptop

Technician's Assistant: What's the model and Operating System (OS) of your Samsung?

NP305V5A-A05US

Technician's Assistant: What have you tried so far with your Samsung? Have you installed any updates recently?

No and have not installed updates

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Unfortunately no

Submitted: 2 months ago.Category: Consumer Electronics
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Answered in 5 minutes by:
5/1/2018
Electronics Technician: Jason Jones,
 replied 2 months ago
Jason Jones
Category: Consumer Electronics
Satisfied Customers: 19,222
Experience: IT Consultant at Myself
Verified

Hello,

I will be the technician working with you today.

May I ask with which version of Word you are having this problem?

If you would like remote support, select the Secure Remote Assistance option. If you do not want remote support, you may ignore the prompt.

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Steve G.
Steve G.
Steve G., Engineer
Category: Consumer Electronics
Satisfied Customers: 2,358
2,358 Satisfied Customers
Experience: VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

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