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When I try to open Label Matrix it reboots my laptop :(

Customer Question
When I try to...

When I try to open Label Matrix it reboots my laptop :(

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Windows 7 32bit enterprise

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Seems to have happened after winndows updates

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I've restored the laptop to before the updates. Uninstalled rebooted and reinstalled

Submitted: 4 months ago.Category: Consumer Electronics
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Answered in 52 minutes by:
4/3/2018
Electronics Technician: Pete, Electronic Engineer replied 4 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,616
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 4 months ago

Which version of Label Matrix are you using?

Have you downloaded the software or are you installing it from a disc?

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Customer reply replied 4 months ago
version is 12
Installing from a directory on a company server that was built from either a download or disc
Electronics Technician: Pete, Electronic Engineer replied 4 months ago

Try downloading the latest version and let me know if it works for you:

https://www.teklynx.com/en/resource-center/downloads/software-updates/label-matrix

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Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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