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I have a Panasonic Sa-bt100 Blu-ray Disc system and want to…

Customer Question
Hi I have a...

Hi I have a Panasonic Sa-bt100 Blu-ray Disc system and want to connect it to my new Panasonic smart TVs . Are there any manuals as I'm not having any luck

Technician's Assistant: What Panasonic model do you have?

One second

Technician's Assistant: What have you tried so far with your Panasonic system?

Th-50ex730z

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

I tried different cables no luck ...

Submitted: 19 days ago.Category: Consumer Electronics
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Customer reply replied 19 days ago
I also have a 0ptical cable attached
Answered in 17 minutes by:
4/3/2018
Electronics Technician: Nathan, Engineer replied 19 days ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 28,970
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

What is the model number of the tv?
Is the goal just to get sound through the panasonic theater system?

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Customer reply replied 19 days ago
TH-50EX730Z
Electronics Technician: Nathan, Engineer replied 19 days ago

Is the goal just to get sound through the panasonic theater system?

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Customer reply replied 19 days ago
keen to get soundvia surround sound
Electronics Technician: Nathan, Engineer replied 19 days ago

Okay you do need the optical for that,

need to also go into the tv menu and set tv speakers to off (or to external/theater),

and have the player set to the TV input mode (to pick up the optical signal),

if no change, look into tv audio settings for an option for audio out/format and set that to pcm/stereo

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Customer reply replied 19 days ago
Ok just checking I've done all this
Electronics Technician: Nathan, Engineer replied 19 days ago

Those are the only applicable settings here, so if it isn't working there is either a hardware issue in the sound system, or a compatibility issue

What are you watching on the tv? Cable/satellite? Aerial?

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Customer reply replied 19 days ago
No sound . I'm on digital
Customer reply replied 19 days ago
Via aerial
Customer reply replied 19 days ago
Sorry yes it's on aerial
Electronics Technician: Nathan, Engineer replied 19 days ago

Do you have something else you can connect to the optical, perhaps another dvd player, a set top box, etc and see if that gets you any sound, this would at least isolate if the sound system (or possibly the optical cable) is bad.

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Customer reply replied 19 days ago
What should the blue ray unit be on- AUX. TV?
Electronics Technician: Nathan, Engineer replied 19 days ago

No not aux, it should be on DIG TV

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Customer reply replied 19 days ago
No no other equip that works with optical cable.
Customer reply replied 19 days ago
There is no dig tv setting
Customer reply replied 19 days ago
I've got D- IN would that be it?
Electronics Technician: Nathan, Engineer replied 19 days ago

Is that is it, digital input, which is the optical port.

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Customer reply replied 19 days ago
Digital cable is plugged into. Digital, Optical In
Customer reply replied 19 days ago
That's of the blu Ray unit and then only one option into tv
Electronics Technician: Nathan, Engineer replied 19 days ago

Okay so set it to the D-In input, and now check again for sound.

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Customer reply replied 19 days ago
No nothing
Customer reply replied 19 days ago
I have a setting on tv for PCM optical level
It is on 0db
Is that important?
Electronics Technician: Nathan, Engineer replied 19 days ago
You can try increasing it but it shouldn’t have any affect.
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Customer reply replied 19 days ago
Not sure how to do that
Customer reply replied 19 days ago
Ok I see it now
Electronics Technician: Nathan, Engineer replied 19 days ago
Thanks
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Customer reply replied 19 days ago
No no sound
Customer reply replied 19 days ago
I'm unsure if I've set tv settings correctly
Electronics Technician: Nathan, Engineer replied 19 days ago
It should be tv speakers set to off or external/theater. And pcm mode.
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Customer reply replied 19 days ago
Tv speakers are off. Where is pcm mode?
Customer reply replied 19 days ago
All I have is pcm optical level
Electronics Technician: Nathan, Engineer replied 19 days ago
You should have an output format choice of pcm or dolby
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Customer reply replied 19 days ago
I have speaker selection- at either tv or home cinema?
Electronics Technician: Nathan, Engineer replied 19 days ago
Cinema
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Customer reply replied 19 days ago
Ok it's on home cinema
But blu ray keeps changing from D in toAux tv setting
Electronics Technician: Nathan, Engineer replied 19 days ago
Do you have something on the red white ports on the player?
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Customer reply replied 19 days ago
yellow red white
Electronics Technician: Nathan, Engineer replied 19 days ago
You shouldn’t need those. Disconnect them and have only optical and Hdmi to the tv
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Customer reply replied 19 days ago
Hang on I found PCM it was under SPDIF
Electronics Technician: Nathan, Engineer replied 19 days ago
What was it set to
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Customer reply replied 19 days ago
Auto
Electronics Technician: Nathan, Engineer replied 19 days ago
Ok change it to pcm
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Customer reply replied 19 days ago
Ok I'm on
Home cinema for speaker selection
Tv speaker selection is off
PCM is on
D-in for the blu ray and still no sound
Electronics Technician: Nathan, Engineer replied 19 days ago
If you play a Blu-ray Disc do you get sound
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Customer reply replied 19 days ago
Just checking now
Customer reply replied 19 days ago
are you still there
Electronics Technician: Nathan, Engineer replied 19 days ago
did dvd sound work?
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Customer reply replied 19 days ago
With the blu rat disc, yes
Customer reply replied 19 days ago
Should I have the digital cable and the hdmi cable I at same time?
Customer reply replied 19 days ago
In not I
Electronics Technician: Nathan, Engineer replied 19 days ago
you need both. The d in optical is just for the TVs sound
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Customer reply replied 19 days ago
Any other ideas
Electronics Technician: Nathan, Engineer replied 19 days ago
Those are all the right settings at this point so it is a compatibility issue or optical port issue. You’d need to test something else on optical next
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Customer reply replied 19 days ago
The volume for headphones is showing. Should it be?
Electronics Technician: Nathan, Engineer replied 19 days ago
On the tv?
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Electronics Technician: Nathan, Engineer replied 19 days ago
If you actually have headphones connected you should not.
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Customer reply replied 19 days ago
I've turned that headphone volume down.
Customer reply replied 19 days ago
Its nothing to do with vierra settings is it
Electronics Technician: Nathan, Engineer replied 19 days ago
The only thing there is the audio out set to theater or surround
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Customer reply replied 19 days ago
Speaker Selection is set to Home theatre
Surround setting is Off
Electronics Technician: Nathan, Engineer replied 19 days ago
You can try the surround to on. Otherwise we still need to test something else on optical
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Customer reply replied 19 days ago
Ok to get the Surround setting on I had to change theSpeaker Selection to tv
Still no luck
Electronics Technician: Nathan, Engineer replied 19 days ago
You will have to test something else connected to optical then
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Customer reply replied 19 days ago
I've changed Speaker Selection back to home cinema
Still no sound
Surround is now on Vitual Surround
Electronics Technician: Nathan, Engineer replied 19 days ago
Test something else please
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Customer reply replied 19 days ago
I dont have anything else. Hey this.is not work9 well. The tv is brand new the blu ray unit is working. Though they are not talking. Can I try this tomorrow again?
Customer reply replied 19 days ago
Hi Nathan can I try again tomorrow? I'll get my nephew to help.
Electronics Technician: Nathan, Engineer replied 19 days ago
that would be fine. Try to hookup something else to optical like a different DVD player or cable box
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Customer reply replied 19 days ago
Ok will try thanks Nathan
Electronics Technician: Nathan, Engineer replied 19 days ago

Your'e very welcome

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