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My acre notebook won’t turn on black screen. Used all day…

Customer Question
My acre notebook won’t...

My acre notebook won’t turn on black screen. Used all day went back to it after being closed about 2 hrs. Only about 1 month old

Technician's Assistant: What Operating System (OS) are you running on your laptop?

On the front it says intel corec15. Probably not what u. R asking me

Technician's Assistant: Does your laptop make any noise when rebooted? Are any of the LED lights on?

One blue light lower right corner no noise

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That is my question

Submitted: 3 months ago.Category: Consumer Electronics
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Answered in 22 minutes by:
4/3/2018
Electronics Technician: Rusty, Customer Service replied 3 months ago
Rusty
Rusty, Customer Service
Category: Consumer Electronics
Satisfied Customers: 6,131
Experience: Over 20 years electronics experience. How may I help you today?
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Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

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Electronics Technician: Rusty, Customer Service replied 3 months ago

The model number will be on the bottom of the laptop. What is the model number?

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