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My sonyo plc-xp55 only shows blue screen. Sonyo plc-xp55…

Customer Question
My sonyo plc-xp55 only...

My sonyo plc-xp55 only shows blue screen

Technician's Assistant: What device or product does this involve?

Sonyo plc-xp55 projector

Technician's Assistant: How long have you had your PLC-XP55?

14yrs

Technician's Assistant: What have you tried so far?

It was working fine when shut down and the next day when it was started up went thru countdown then nothing but blue screen. unplugged and it went thru the countdown to shut down. I checked the setting and everything looked ok

Submitted: 18 days ago.Category: Consumer Electronics
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Answered in 14 hours by:
4/3/2018
Electronics Technician: Michelle-mod, Moderator replied 17 days ago
Michelle-mod
Michelle-mod, Moderator
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Customer reply replied 17 days ago
still need help
Electronics Technician: Nathan, Engineer replied 16 days ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 28,953
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Are you able to see the sanyos own menu screens at all?

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Customer reply replied 16 days ago
i have looked over them. The settings look fine
Customer reply replied 16 days ago
I am not at the church where the projector is located. Would I need to be at that location to talk about problem on phone?
Electronics Technician: Nathan, Engineer replied 16 days ago

It would help, but isn't strictly necessary.

I'm not concerned about a setting issue, just more wanting to know if you can still pull up the setting/menu screens or not.

If so, then what is the source/content you're connected to where you get a blue screen?

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Customer reply replied 16 days ago
I'm connecting with my disktop computer and it is running windows 10. The program I am using is easyworship.
Electronics Technician: Nathan, Engineer replied 16 days ago

Do you have something else you could connect to the pj, even just temporarily, to test, such as a dvd player, cable/satellite box, etc?

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