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I have a model kdl25v5100 as #8110677. Was working this

I have a model...

I have a model kdl25v5100 as #8110677. Was working this morning and now won't get signal from dish box. Checked the hdmi cable and that is fine and dish box is working

Technician's Assistant: How long have you had your KDL25V5100?

About 5 yrs

Technician's Assistant: What have you tried so far?

Checked the hdmi cable and the dish box. Both are ok

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Answered in 5 minutes by:
4/1/2018
Aric
Aric, Technician
Category: Consumer Electronics
Satisfied Customers: 47,776
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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I'm reviewing your details and will reply shortly.

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Is the TV screen actually showing "No Signal"? Also if you try another source on the TV (say a DVD player) will the Sony display a signal from that?

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Customer reply replied 4 months ago
It is showing no signal hold on trying to hook up DVD player

Okay standing by. Let me know what happens with the DVD please.

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Customer reply replied 4 months ago
Ok the DVD works on the tv

Alright. Is that using an HDMI cable as well?

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Customer reply replied 4 months ago
Why is TV not working
Customer reply replied 4 months ago
running thru hdmi cable

That's what we're trying to figure out. Take that same HDMI cable and plug it right into your satellite box. Let me know.

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Customer reply replied 4 months ago
Ok working

Okay. This simply means the TV had a communication glitch using the original HDMI cable. This is not uncommon with HDMI and a cable can stop working on one TV while still working on another. I would suggest replacing the original HDMI cable to fix the issue since we know the TV is working using the second cable.

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Aric
Aric, Technician
Category: Consumer Electronics
Satisfied Customers: 47,776
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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