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How do I connect my wireless speaker to my echo dot? It is…

Customer Question
How do I connect...

How do I connect my wireless speaker to my echo dot?

Technician's Assistant: What device or product does this involve?

It is called AR bluetooth

Technician's Assistant: What's the brand and model of your product?

Awshrtld style heartland

Technician's Assistant: What have you tried so far?

I followed the directions but it keeps saying the device cannot be found. It wants a smart home connection in the echo skills.

Submitted: 4 months ago.Category: Consumer Electronics
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Answered in 1 minute by:
3/29/2018
Electronics Technician: Richard, Customer Service replied 4 months ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

To do this

Turn on pairing mode on your Bluetooth speaker. If you don't know how to do this, refer to the user guide for your Bluetooth speaker.
Open the Alexa app and select Settings.
Select your device, and then select Bluetooth > Pair a New Device. Your Echo device enters pairing mode. When your Echo device discovers your Bluetooth speaker, the speaker appears in the list of available of devices in the Alexa app.
Select your Bluetooth speaker. Your Echo device connects to the speaker and Alexa tells you if the connection is successful.
In the Alexa app, select Continue. Your Bluetooth speaker is now paired with your Echo device.

Let me know how you go please

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Customer reply replied 4 months ago
The speaker is connected but echo doesn't find it.
Electronics Technician: Richard, Customer Service replied 4 months ago

Sorry but what do you mean by the speaker is connected?

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Customer reply replied 4 months ago
When I turn it on it says connected
Electronics Technician: Richard, Customer Service replied 4 months ago

yes, but it will likely be connected to another device, can you do the steps I gave you please?

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Customer reply replied 4 months ago
When I turn it on it says connected.i followed those steps and that is where I am now.
Electronics Technician: Richard, Customer Service replied 4 months ago

I will repeat the instructions I gave before, can you do these please

Turn on pairing mode on your Bluetooth speaker. If you don't know how to do this, refer to the user guide for your Bluetooth speaker.
Open the Alexa app and select Settings.
Select your device, and then select Bluetooth > Pair a New Device. Your Echo device enters pairing mode. When your Echo device discovers your Bluetooth speaker, the speaker appears in the list of available of devices in the Alexa app.
Select your Bluetooth speaker. Your Echo device connects to the speaker and Alexa tells you if the connection is successful.
In the Alexa app, select Continue. Your Bluetooth speaker is now paired with your Echo device.

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Customer reply replied 4 months ago
When I try to turn on pairing the speaker says connected
Electronics Technician: Richard, Customer Service replied 4 months ago

What is the make and model of the speaker?

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Customer reply replied 4 months ago
The speaker is not visible and when I turn it on it will not go into pairing mode because it says it is connected
Electronics Technician: Richard, Customer Service replied 4 months ago

What is the make and model of the speaker?

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Customer reply replied 4 months ago
I provided that info earlier. I cannot find it now.
Electronics Technician: Richard, Customer Service replied 4 months ago

It was not provided sorry, please check it and give it to me here

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Customer reply replied 4 months ago
Ar speakers. Awshrtld style heartland.
Electronics Technician: Richard, Customer Service replied 4 months ago

I do not see an online manual, do you have the manual there?

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Customer reply replied 4 months ago
Ar speakers. Awshrtld style heartland.www.arspeakers.com
Electronics Technician: Richard, Customer Service replied 4 months ago

I do not see an online manual, do you have the manual there?

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Customer reply replied 4 months ago
Ar speakers. Awshrtld style heartland.www.arspeakers.comYes and it provided the same instructions that you did. Nothing more.
Electronics Technician: Richard, Customer Service replied 4 months ago

Great, now in the manual, locate the action to reset the speaker.

Tell me when you have please

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Customer reply replied 4 months ago
Ar speakers. Awshrtld style heartland.www.arspeakers.comYes and it provided the same instructions that you did. Nothing more. There is only a quick start guide. No owners manual.
Customer reply replied 4 months ago
Where do we go from here?
Customer reply replied 4 months ago
Where do we go from here? Are you there?
Customer reply replied 4 months ago
Are you there?
Electronics Technician: Richard, Customer Service replied 4 months ago

I will opt out of working with you further on this

Thank you and all the best

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Customer reply replied 4 months ago
Ok
Electronics Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
but I am on My way out. I have an apppin
Electronics Technician: Harry, Customer Service replied 4 months ago

OK

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Customer reply replied 4 months ago
Appointment. I will contact you when I return
Customer reply replied 4 months ago
Ok
Electronics Technician: Harry, Customer Service replied 4 months ago

OK thank you

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Customer reply replied 4 months ago
I am back
Customer reply replied 4 months ago
I am back. Where is your response?
Electronics Technician: Harry, Customer Service replied 4 months ago

Do you know how to put the speakers into pairing mode?

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Customer reply replied 4 months ago
the speaker is already paired
Electronics Technician: Harry, Customer Service replied 4 months ago

No, you need to put it into pairing mode.

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Customer reply replied 4 months ago
When I press the pairing mode button it says it is already paired.
Customer reply replied 4 months ago
You can call me if you want but I am not calling you for additional $26.00 charge. Let me know and I will give you my number.
Customer reply replied 4 months ago
You can call me if you want but I am not calling you for additional $26.00 charge. Let me know and I will give you my number. Are you still there? We are getting nowhere fast.
Customer reply replied 4 months ago
Are you there?
Customer reply replied 4 months ago
Harry are you there?
Customer reply replied 4 months ago
If you are not going to assist me then find someone who will.
Electronics Technician: Harry, Customer Service replied 4 months ago

Unfortunately, any phone call is extra regardless of who calls who.

What is the speaker paired to already?

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Customer reply replied 4 months ago
I am presuming the echo.. because even with the TV on there is no sound coming out of the speaker
Electronics Technician: Harry, Customer Service replied 4 months ago

It sounds like it is paired to a different device. You will need to reset the speaker then pair it back

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Customer reply replied 4 months ago
I am presuming the echo.. because even with the TV on there is no sound coming out of the speaker
I do not know how to reset it
Electronics Technician: Harry, Customer Service replied 4 months ago

Unfortunately, the user guide is in the box and not available online.

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Customer reply replied 4 months ago
There was no users guide in the box just a quick start.
Electronics Technician: Harry, Customer Service replied 4 months ago

In that case, you will need to contact AR speakers here: http://www.arspeakers.com/care/?p=contactus

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Customer reply replied 4 months ago
ok
Customer reply replied 4 months ago
no phone call
Electronics Technician: Harry, Customer Service replied 4 months ago

OK

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Customer reply replied 4 months ago
Harry, I suggest that you close this case and eliminate the $31 pending charge on my American Express.
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