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When you use the phone gets lower and lower until you can't…

Customer Question
When you use the...

When you use the phone gets lower and lower until you can't hear.

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

PAnSonic model KX-TG6511

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

Since we bought it 2/21/18. I don,t know anything to try

Submitted: 3 months ago.Category: Consumer Electronics
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Answered in 5 minutes by:
3/28/2018
Electronics Technician: Nathan, Engineer replied 3 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 30,806
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?

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Electronics Technician: Nathan, Engineer replied 3 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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