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It's a Sharp cash register and it suddenly started adding…

Customer Question
It's a Sharp cash...

It's a Sharp cash register and it suddenly started adding tax when pressing the 0 tax key

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

XE-A207

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

A few days. I originally programmed the tax . Key 1 is the tax key, key 2 is 0 tax. I have checked the programming and key 2 still reads 0% tax but it still adds it

Submitted: 3 months ago.Category: Consumer Electronics
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Answered in 14 hours by:
3/28/2018
Electronics Technician: Michelle-mod, Moderator replied 3 months ago
Michelle-mod
Michelle-mod, Moderator
Category: Consumer Electronics
Satisfied Customers: 12
Experience: Moderator
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Hello:
I'm Michelle, the moderator for this category. I'm so sorry that an Expert has not connected with you yet. I wanted to reach out to see if you still needed assistance with your question? Please use the reply box below to let me know if you'd like to continue or cancel.
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Customer reply replied 3 months ago
I still need an answer
Electronics Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,605
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
No phone call
Electronics Technician: Harry, Customer Service replied 3 months ago

Have you tried reprogramming the tax keys again?

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Customer reply replied 3 months ago
I have. The “no tax” key is showing 0% tax but still adds tax
Electronics Technician: Harry, Customer Service replied 3 months ago

Have you tried clearing the register programming and programming it again?

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Customer reply replied 3 months ago
I don’t know how to clear it
Customer reply replied 3 months ago
I did unplug it for a few minutes
Electronics Technician: Harry, Customer Service replied 3 months ago

There are two ways:

First way:

1) Unplug the AC cord from the wall outlet. 2) Remove 2 dry batteries and wait for 1 minute. 3) Plug in the AC cord to the wall outlet.

Second way:

1) Unplug the AC cord from the wall outlet. 2) Push [receipt paper feed] key and [CL] key. 3) Plug in the AC cord to the wall outlet during the depression of above 2 keys.

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Customer reply replied 3 months ago
I will try that but it will Be Tuesday before I’m back at work.
Electronics Technician: Harry, Customer Service replied 3 months ago

No problem. You can take your time

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