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I am trying to place an order from Amazon on-line. The item…

Customer Question
I am trying to...

I am trying to place an order from Amazon on-line. The item is in the cart but when I check to pay it just keeps working.

Technician's Assistant: What's the brand and model of your product?

Do you mean by computer? It is a Toshiba lap top with Windows 8. I have not had this problem before when ordering from Amazon.

Technician's Assistant: The Laptop Technician will be able to walk you through that. What Toshiba model do you have?

Where would I find that?

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your Toshiba? Have you installed any updates recently?

I haven't installed any updates. I have shut it off and back on. I have deleted the item in my cart and started all over.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't think so.

Submitted: 3 months ago.Category: Consumer Electronics
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Answered in 22 minutes by:
3/26/2018
Electronics Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,613
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 3 months ago
Hi. Yes I did come here by mistake. Thank you!
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Category: Consumer Electronics
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Experience: VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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