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I have a brand new Fire7 tablet. Power comes on but I cannot…

I have a brand...

I have a brand new Fire7 tablet. Power comes on but I cannot get the tablet to boot to the main menu

Technician's Assistant: What's the model of your device? How old is it?

Fire7 with Alexa. Brand new

Technician's Assistant: What have you tried so far with your Android device?

Swiping the screen

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

8GB memory

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Answered in 29 minutes by:
3/24/2018
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,613
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Customer reply replied 3 months ago
That did not work

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process. Allow it to charge for 20 minutes now and see if it will charge

If that does not work then please let me know

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Customer reply replied 3 months ago
Will do

Thank you

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Customer reply replied 3 months ago
Attempting to update now

OK

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Customer reply replied 3 months ago
Update complete, however, it goes back to the fire screen and I cannot see the menu

Did you try swiping with your finger?

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Customer reply replied 3 months ago
I did

Try using two fingers

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Customer reply replied 3 months ago
Ok
Customer reply replied 3 months ago
Hmm now it’s trying to update again

OK let me know

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Customer reply replied 3 months ago
It seems to have completed the update and be working properly. Thank you for your help.

Awesome!

Please use the star rating at the top to rate our session as 5 stars and press Submit

Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,613
Experience: IT at Justanswer
Verified
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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