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I am trying to renew our support with geek squad. I have…

Customer Question
I am trying to...

I am trying to renew our support with geek squad. I have read carefully the directions on the info we received in the mail. There is no site that says specifically SupportRenewal And after filling in the blanks, for what i could find, it still wants to charge me !99.00. We sucessfully renewed our contract for Webroot with no problems. Please help me.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Aol.com

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Web browser. I have tried through aol and through web browser. All the web site come up but not one is specifically addressed to BestBuy.com/Support Renewal

Technician's Assistant: What troubleshooting have you tried?

None, bucause I am computer challenged .

Submitted: 3 months ago.Category: Consumer Electronics
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Answered in 1 hour by:
3/24/2018
Electronics Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Steve G.
Steve G.
Steve G., Engineer
Category: Consumer Electronics
Satisfied Customers: 2,358
2,358 Satisfied Customers
Experience: VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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