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I have a HP touch screen, it's about a year old and I would…

Customer Question
Hi, My name...

Hi, My name is ***** ***** I have a HP touch screen, it's about a year old and I would like to get it cleaned out, de-bugged, or whatever you call it.

Technician's Assistant: What Operating System (OS) are you running on your Pavilion?

Windows 10

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Well I don't know much about the Technical pieces of computers, so I don't really know what to ask, if that makes any sense...lol. I'm quite sure I have a virus or something going on, everytime I open up the internet another page with open with an advertisment.

Submitted: 4 months ago.Category: Consumer Electronics
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Answered in 2 hours by:
3/24/2018
Electronics Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,827
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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