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I have a Dell Vostro 270 running Windows 7. The keyboard…

Customer Question
I have a Dell...

I have a Dell Vostro 270 running Windows 7. The keyboard works in dos and on the internet but Word, Excel, Quickbooks and turbotax do not recognize it. Can you fix the problem?

Technician's Assistant: Does your network appear in the Wi-Fi list on your Vostro?

I don't know. It probably does.

Technician's Assistant: Which lights are solid and which are blinking on your router?

I have an AT&T fiberoptics router. It is 6 inches tall and 1 inch wide and 3 inches deep. the bottom circular light blinks green, the one above the bottom marked "paired" rectangular light blinks green much slower.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have tried for two days to fix it without avail. I ran a defrag program and unchecked a few programs in msconfig.sys. I also held down the control and shift keys and the control and enter keys.

Submitted: 4 months ago.Category: Consumer Electronics
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Customer reply replied 4 months ago
The keyboard is by Microsoft and is a split model.
Customer reply replied 4 months ago
The keyboard is wired, not wireless.
Customer reply replied 4 months ago
Are you there?
Customer reply replied 4 months ago
I started this question at 2:09. It is now 2:34 - that's 23 minutes with no reply. That's too long. I'll try another site. Please cancel my subscription and refund my $5.00. Thanks but no thanks.
Answered in 3 hours by:
3/23/2018
Electronics Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,631
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Steve G.
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Category: Consumer Electronics
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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