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I have an HP Envy d7 Notebook with the screen now showing a…

I have an HP...

I have an HP Envy d7 Notebook with the screen now showing a line across the screen intermittently showing random colors. Is the screen failing? Where can I get it fixed?

Technician's Assistant: What Operating System (OS) are you running on your laptop?

WIndows 10

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

No. Secondary display is fine. No issues.

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Answered in 5 hours by:
3/22/2018
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,370
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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There may be a loose display cable connection inside the Notebook - a technician can check that the cable is securely connected at both ends, or if the display cable is damaged it can be replaced.

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Pete.

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Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,370
Experience: Over 16 years of experience installing and repairing electronics.
Verified
Pete and 87 other Consumer Electronics Specialists are ready to help you
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Customer reply replied 4 months ago
Thanks. That sounds more promising than that the display is gone.
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