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My alexa was knocked over and will only stay connected for…

Customer Question
My alexa was knocked...

My alexa was knocked over and will only stay connected for five or ten min.

Technician's Assistant: What's the brand and model of your product?

Amazon model no. SK705DI

Technician's Assistant: What have you tried so far?

Setup about 30 times.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

How do I get it to work.

Submitted: 4 months ago.Category: Consumer Electronics
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Answered in 6 hours by:
3/22/2018
Electronics Technician: Richard, Customer Service replied 4 months ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,276
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you remove the power to the Alexa and wait 10 minutes, connect the power and tell me how it then operates please

Thank you

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Customer reply replied 4 months ago
That's the first thing I tried it did not work. Only stayed on line about 10 min.
Electronics Technician: Richard, Customer Service replied 4 months ago

Thanks

There is a reset button on it, push this in and hold for 5 seconds then release.

Tell me once it is reset how it performs please

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Electronics Technician: Richard, Customer Service replied 4 months ago

Thank you

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