Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have an HP Laserjet Pro MFPM426FDW and now it doesn't want…

I have an HP...

I have an HP Laserjet Pro MFPM426FDW and now it doesn't want to print. It won't go to tray 2 and keeps asking us to load tray 1. When we put paper in tray 1, it still doesn't want to print. Then it asks us to load tray 1 again. So we can't print anything.

Technician's Assistant: How are you connecting to your LaserJet: wirelessly or by USB?

USB. It printed up until 2 days ago and the default tray was 2. It seems impossible to get it to go back to tray 2 and accept that that is the command. Either from my computer or the machine itself.

Technician's Assistant: When did you last update the printer driver software?

Don't remember. Not in a while I guess.

Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 7 hours by:
3/22/2018
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,194
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Consumer Electronics Question

Thank you

Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,194
Experience: Over 20 years fixing Electronically devices
Verified
Richard and 87 other Consumer Electronics Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
I tried this yesterday as well. I get a prompt that says 'Load Tray 1 Plain Letter, Or Press OK to use available Media. So I press OK and it prints but out of Tray 2. That is fine except I am trying to make Tray 2 the Default Tray. With little success. My wife, who is working wirelessly from about 20 feet away has no success with this. Things were fine a couple of days ago. When she gets the prompt on her computer, she hits OK to use available Media and a test paper prints
Phone call session started
Customer reply replied 3 months ago
You can call me now

ok, I see you requested a phone call, but it is better if I connect to your computer instead and resolve this, I will do this for the same cost as the phone call.

Can I do this please?

Ask Your Own Consumer Electronics Question
Customer reply replied 3 months ago
Why do offer the live phone call as an option then?

ok, we will then do the phone call instead..

Calling now

Ask Your Own Consumer Electronics Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,194
47,194 Satisfied Customers
Experience: Over 20 years fixing Electronically devices

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Russell H.

Russell H.

Service Tech

4,732 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,614 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,381 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,247 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
I have an HP Color Laser Jet Printer CP1518ni. For some
I have an HP Color Laser Jet Printer CP1518ni. For some reason when i print multiple pages, the paper will jam on the second or third peace of paper. If I print one page at a time, and there is a paus… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
Have hp 4100 that keep stopping for "jam", but I cant find
Have hp 4100 that keep stopping for "jam", but I can't find any paper to remove. Is there a sensor that could have dust on it? HELP… read more
Dr. Fix-It
Dr. Fix-It
Technical Lead
1,671 satisfied customers
I have a Brother MFC-5460 CN, it is an all in one. It is throwing
I have a Brother MFC-5460 CN, it is an all in one. It is throwing a code/error of 51. It is telling me to go to my manual but I can't find it. Could you help me?… read more
bill
bill
ctc
Associate Degree
309 satisfied customers
I have an almost brand new laserjet P1006 which ran beautifuly
I have an almost brand new laserjet P1006 which ran beautifuly until new paper had to be added; now it will not feed the paper in properly. Could you perhaps provide me with detailed instructions re: … read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
On July 23, I asked for help because my hp laserjet 2200d keeps
On July 23, I asked for help because my hp laserjet 2200d keeps printing out a 2-sided test which uses up my paper and toner. This happens randomly, sometimes after my printing a document, at other ti… read more
Oce,HP,Kyocera tech
Oce,HP,Kyocera tech
Service Manager
High School or GED
8 satisfied customers
In my office we have an HP Officejet Pro 8500 (bought 2 mths
In my office we have an HP Officejet Pro 8500 (bought > 2 mths ago). I was printing several pages of self-adhesive clear labels. Some part of these labels got stuck in the machine and caused a pape… read more
sany
sany
Bachelor's Degree
84 satisfied customers
We have an HP Color Laserjet 3500 printer. When feeding paper
We have an HP Color Laserjet 3500 printer. When feeding paper from tray one, the printer has a terrible squeal. The prints are fine. No problems or noise feeding from tray 2. Is there some specific pa… read more
Rod
Rod
Systems Engineer
Graduate Certificate
1,319 satisfied customers
my print cartridge wont move to print . It says carriage jam.I
my print cartridge won't move to print . It says carriage jam.I open the door and the cartridge is stuck.… read more
sany
sany
Bachelor's Degree
84 satisfied customers
i have a hp photosmart 7460.Paper IS LOADED IN THE 4 BY 6 HOLDER.
i have a hp photosmart 7460.Paper IS LOADED IN THE 4 BY 6 HOLDER. no PAPER IS LOADED IN MAIN TRAY. I DO NOT WANT TO PRINT FROM THAT TRAY. I ONLY WANT 4 X 6. IT WILL NOT LET ME PRINT-KEEPS INSISTING TH… read more
Mark
Mark
Bachelor's Degree
182 satisfied customers
HP Photo smart c4250 The unit will scan and print but the
HP Photo smart c4250 The unit will scan and print but the screen says "load paper and press Ol" cannot locate a ok button on this machine and i am unable to copy… read more
Richard Finney
Richard Finney
Student. Microsoft's M.C.S.E.
Vocational, Technical or Trade Scho
418 satisfied customers
hello my wonderful hp1020 printer is suddently not taking
hello my wonderful hp1020 printer is suddently not taking paper from the tray it is not jammed i have unplugged and plugged it in to no avail help need desperately thanks Customer… read more
JamieReeser
JamieReeser
Tier 3 Data Technician
Vocational, Technical or Trade Scho
39 satisfied customers
my HP 4mPlus is stuck in Paper Jam. Everything is clear.
my HP 4mPlus is stuck in "Paper Jam." Everything is clear. I've rebooted. On/off. pulled out all trays, cartridge, etc. No luck.… read more
Mark
Mark
Bachelor's Degree
182 satisfied customers
I have an HP CM1312MFP laserjet printer. How do I get it to
I have an HP CM1312MFP laserjet printer. How do I get it to print envelops. I took the paper tray out and loaded the envelop like the incised pictogram[lengthwise] but the envelop came out with only p… read more
Mark
Mark
Bachelor's Degree
182 satisfied customers
Printer ran out of paper. Filled tray and restarted. On pushing
Printer ran out of paper. Filled tray and restarted. On pushing print the message indicaes that it is out of paper. The unit is Laserjet P10006… read more
Tesla_follower
Tesla_follower
Senior engineering analyst
Bachelor's Degree
20 satisfied customers
I have a HP Photosmart C7280 All in One and I am having a problem
I have a HP Photosmart C7280 All in One and I am having a problem with printing 4X6 photo's from my MAC Iphoto library. I have 4X6 photo paper in the Photo Tray but when I command the computer to "Pri… read more
Sunsa
Sunsa
Bachelor's Degree
230 satisfied customers
I have a paper jam in the paper path of tray #2. I cant see
I have a paper jam in the paper path of tray #2. I can't see it, feel it or locate it. How do I get it out?… read more
Dan - Master Tech
Dan - Master Tech
Small Business owner
Technical School
279 satisfied customers
Hi My mum has a HP Deskjet 360C which admittedly she hasnt
Hi My mum has a HP Deskjet 360C which admittedly she hasn't used for 2 years. I went out and bought the compatible inks (the printer software is already loaded onto the computer and thought that once … read more
Rajshah
Rajshah
Consultant
Master's Degree
56 satisfied customers
I have spent hours...getting very frustrated. Never had a pr
I have spent hours...getting very frustrated. Never had a problem before. I get the Align Cartridges: "Load plain white paper in tray, then press OK to start alignment" over and over and over and over… read more
Brad
Brad
Vocational, Technical or Trade Scho
979 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x