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We have a Panasonic message chair and it stopped working…

Customer Question
We have a Panasonic...

We have a Panasonic message chair and it stopped working properly on Saturday. it now shows an error code of F33

Technician's Assistant: What device or product does this involve?

Panasonic EP-MA70

Technician's Assistant: How long have you had your EP-MA70?

Not 100 percent sure 4-6 years, I would have to find the paperwork

Technician's Assistant: What have you tried so far with your Panasonic product?

Just unplugging and restarting it, and nothing happens

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

No that's it

Submitted: 4 months ago.Category: Consumer Electronics
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
3/19/2018
Electronics Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,622
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Electronics Technician: Harry, Customer Service replied 4 months ago

F33 indicates a fault with the massage mechanism in the chair.

It may be a faulty motor, or the mechanism itself is broken.

To fix the issue, you will need to have a technician on site to repair the chair for you.

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Customer reply replied 4 months ago
I already figures that out online.What I need is a technician I thought that’s what you guys did, was send someone out
Electronics Technician: Harry, Customer Service replied 4 months ago

No, we do not send out technicians.

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Customer reply replied 4 months ago
this was just a waste of time and money, because all I did yesterday was type in google the name of the chair and the error F33 and it found the website that told me exactly what to just told me,What I contact Panasonic for and they sent me to you was to get someone to service the chair.
Electronics Technician: Harry, Customer Service replied 4 months ago

Yes, that website is our website. (where you found the answer)

Panasonic would not send you to us for having someone come out to your house.

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Customer reply replied 4 months ago
No it wasn’t your website it wasPanasonic.ca/pcs/operating instructions/ep-ma70_eng.pdf
Electronics Technician: Harry, Customer Service replied 4 months ago

OK -- We do not send out technicians.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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