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Google Chrome will not come up on the screen. It shows a…

Customer Question
Google Chrome will not...

Google Chrome will not come up on the screen. It shows a white screen for a while and a message in the lower left corner comes up momentarily that says Waiting for uBlock. The screen goes black and stays that way. The minus, diminish and plus sign are at the top right and nothing else. I have waited, and nothing happens.

Technician's Assistant: What device or product does this involve?

This is a Dell laptop. I have Geek Squad Support

Technician's Assistant: What's the model and Operating System (OS) of your Dell?

XPS 13 9343 Desktop BNQIVRU Windows 10

Technician's Assistant: What have you tried so far with your XPS? Have you installed any updates recently?

I changed the internet from Ranch Wireless to AT&T wireless. Chrome did not want to come up, so I tried to uninstall it, and then install again. The icon at the bottom never went away

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My name is***** number on the Geek Squad lable is 01387-300282609

Submitted: 4 months ago.Category: Consumer Electronics
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Answered in 1 minute by:
3/19/2018
Electronics Technician: Richard, Customer Service replied 4 months ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,180
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When you have Chrome open, please click on the three dots top right then click on settings.

Then go to the bottom and click on advance.

Then again to the bottom and click on reset

Once done tell me how Chrome then works please

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