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The phone I recieved is a piece of. I can not answer a call…

Customer Question
The phone I recieved...

The phone I recieved is a piece of crap. I can not answer a call because the touch scree does not work. No swipe or tap by touch work. My kids got me a new phone(used by them but new to me) and I want to switch my service to the new phone. Can I switch to an iphone 5? How can we do this?

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

I have little to no experience with cell phones, let alone know which op system I am using.

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

I am not having problems with an iphone, my problem is with the free smart phone sent to me by qlink wieless

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I want to switch from their smart phone to the used iphone my kids got for me.

Submitted: 4 months ago.Category: Consumer Electronics
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Answered in 7 hours by:
3/19/2018
Electronics Technician: Pete, Electronic Engineer replied 4 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,360
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 4 months ago

Yes you can return the phone and request a different one.

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