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I just purchased an HP ENVY Photo 6255 printer, While

I just purchased an...

I just purchased an HP ENVY Photo 6255 printer, While setting itnip

Technician's Assistant: What's the brand and model of your printer?

HP ENvy photo 6255, I’m getting an incorrect password ***** My WiFi password *****’t working

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

How to get a password

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Answered in 1 minute by:
3/18/2018
Jason Jones
Category: Consumer Electronics
Satisfied Customers: 19,487
Experience: IT Consultant at Myself
Verified

Hello,

My name is***** will be the person helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

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Customer reply replied 5 months ago
HP Envy photo 6255
Customer reply replied 5 months ago
Router is theu xfinity

May I ask for the brand and model name of the router?

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Customer reply replied 5 months ago
Xfinity
Customer reply replied 5 months ago
Can’t see a brand name on it

Thank you for responding. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Jason Jones
Category: Consumer Electronics
Satisfied Customers: 19,487
Experience: IT Consultant at Myself
Verified
Jason Jones and 87 other Consumer Electronics Specialists are ready to help you
Ask your own question now

Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 37
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

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Customer reply replied 5 months ago
I just bought a computer and it’s at staples getting set up, was trying to set up the printer using my phone, so I will have to wait to set it up til tomorrow

Oh okay. We may continue later at your choice of time. I show up at 6am (PST) tomorrow and will be working a 14 hour day. Thank you.

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Customer reply replied 5 months ago
Thank you

You are most welcome. Thank you.

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