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We have a massage launger EP5313. It stopped working. I

Customer Question
Good Morning, Technician's Assistant:...

Good Morning,

Technician's Assistant: Hello. How can I help?

We have a massage launger EP5313. It stopped working. I canged the fuse T3.15AH250V with no luck.

Technician's Assistant: How long have you had your T3.15AH250V?

The fuse was 10 yrs old. I purchassed a new one last week.

Technician's Assistant: What have you tried so far?

Un plugged power to re-set. Checked if wires were damaged. Changed the fuse.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

There is no indication of power on the control pannel, as if there was no power reaching the control pannel.

Submitted: 4 months ago.Category: Consumer Electronics
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Answered in 20 hours by:
3/19/2018
Electronics Technician: Gina-Moderator, Moderator replied 4 months ago
Gina-Moderator
Gina-Moderator, Moderator
Category: Consumer Electronics
Satisfied Customers: 13
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Customer reply replied 4 months ago
Good evening.
Yes, I still have an issue.
I will be available Tuesday (20 Mar 2018) evening. Paul
Electronics Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,640
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
Harry, the conditions have not changed since my text two hours ago.
Yes I still have the issue and so far I have not had success.
As I stated above, I will be available tomorrow evening (18:30 hrs NY time).
Paul
Electronics Technician: Harry, Customer Service replied 4 months ago

OK

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