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Why doesn't my Sony remote work? I put in 2 different fresh…

Customer Question
Why doesn't my Sony...

Why doesn't my Sony remote work? I put in 2 different fresh batteries and there is no red laser light. I have a Blue-ray disc player. The remote says RMT CXF100P. I rarely used it and I am very dissappointed.

Technician's Assistant: Who makes your media player? How old is it?

Sony. It is about a year and half old. I have only used it for DVDs. I can use the DVD player manually. But I want the remote to be able scroll through other apps.

Technician's Assistant: What have you tried so far with your Sony media player?

I have replaced 2 brand new batteries Duracell CR2025 batteries with an expiration date of 2026 and I have no red laser light.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

For my immediate use, isn't there any way I can manually scroll? Do I have to have to use the remote?

Submitted: 4 months ago.Category: Consumer Electronics
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Answered in 14 hours by:
3/18/2018
Electronics Technician: Michelle-mod, Moderator replied 4 months ago
Michelle-mod
Michelle-mod, Moderator
Category: Consumer Electronics
Satisfied Customers: 12
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I'm Michelle, the moderator for this category. I'm so sorry that an Expert has not connected with you yet. I wanted to reach out to see if you still needed assistance with your question? Please use the reply box below to let me know if you'd like to continue or cancel.
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Electronics Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,614
Experience: IT at Justanswer
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Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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