Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

I am unable to copy forms. I need to up date my Word. I have…

Customer Question
I am unable to...

I am unable to copy forms. I need to up date my Word

Technician's Assistant: What's the brand and model of your product?

I have a Samsung Computer.

Technician's Assistant: What have you tried so far with your Samsung product?

Trying to change how to print. They say I need to download

Technician's Assistant: What's the brand and model of your printer?

Printer is HP Pro 8620

Technician's Assistant: How long has this been going on with your printer?

One Week

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I believe that is what I need todo, Am having trouble.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes, I am 83 Smiles

Submitted: 4 months ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 2 minutes by:
3/17/2018
Electronics Technician: Kraig, Engineer replied 4 months ago
Kraig
Kraig, Engineer
Category: Consumer Electronics
Satisfied Customers: 602
Experience: Broadcast Engineer for over 7 years.
Verified

Hi, I'm Kraig. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

Ask Your Own Consumer Electronics Question
Electronics Technician: Kraig, Engineer replied 4 months ago

What did the computer say you need to download in order to print?

Ask Your Own Consumer Electronics Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Steve G. Your Own Question
Steve G.
Steve G.
Steve G., Engineer
Category: Consumer Electronics
Satisfied Customers: 2,358
2,358 Satisfied Customers
Experience: VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Steve G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Russell H.

Russell H.

Service Tech

4,732 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,614 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,381 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,247 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
My printer stopped working to print from the computer. the
my printer stopped working to print from the computer. the printer is on and functions but the computer says that it is turned off. I have followed all troubleshooting advice listed. it says everythin… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
My laptop recognizes the wireless printer as offline when it
My laptop recognizes the wireless printer as offline when it goes to sleep even though it isn't. Have no problems with I-pad or I-phone recognizing the printer as still online so it isn't the printer … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My HP Office Jet Pro 8610 All in One has suddenly begun to
My HP Office Jet Pro 8610 All in One has suddenly begun to print on both sides. I've tried to change the setting from"two-sided copy" to "one-sided copy," but it still copies both sides.Any ideas?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Having problems connecting my new hp omen lap top to hp
having problems connecting my new hp omen lap top to hp officejett pro 8710 trouble shooting says its because I'm usind usb 2 and I need 3 … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Can we talk 1-on-1 online ...i have a persistant printer/fax
can we talk 1-on-1 online ...i have a persistant printer/fax problem that continues to plague me... i have tried to solve the issue on line several times with no success and i have replaced/exchanged … read more
Louie
Louie
Technician
Associate Degree
4,614 satisfied customers
My HP5540 stopped printing all the sudden from my Note5 using
My HP5540 stopped printing all the sudden from my Note5 using the HP app. It worked fine then just stopped. the Phone communicates with the printer, sends the filed and then the paper just runs throug… read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,732 satisfied customers
My HP deskjet 1050 all-in-one printer J410a is not sending
My HP deskjet 1050 all-in-one printer J410a is not sending the correct messages to the printer and I need help to get it going for me again. It is very difficult. It seems to send the messages to the … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an Officejet 4500 G510. I was issued a new Dell
Hi, I have an Officejet 4500 G510. I was issued a new Dell Laptop that does not support the use of a CD to install the driver and program to print form my laptop to my HP Officejet 4500. What do I do … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Thank you patience with my question. I have a book I would
Hello. Thank you for your patience with my question. I have a book I would like to print (if possible - that's the question) which is on my Samsung Tablet. I purchased it through Google Play - and it … read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,732 satisfied customers
I loaded some pictures into my picture library but am unable
I loaded some pictures into my picture library but am unable to print them. Also if I email them to someone I can not print the picture from the email. I am useing windows 7 but also had the same prob… read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
400 satisfied customers
I have an HP Officejet Pro K8600 that holds about 200-250 sheets
I have an HP Officejet Pro K8600 that holds about 200-250 sheets in the paper tray. I am printing from Microsoft Office Publisher 2007. I want to print 150 sheets at a time and enter that into the cop… read more
James W
James W
Account Executive
Bachelor\u0027s Degree
2,986 satisfied customers
I picked up my HP Officejet Pro L7590 form being repaired by
I picked up my HP Officejet Pro L7590 form being repaired by HP, but now when I try to install the printer it cannot be identified by the computer even when I plug in the IP address?? HELP!… read more
Mahen
Mahen
Bachelor's Degree
206 satisfied customers
Using model HP Officejet All-in-one. The printer has set itself
Using model HP Officejet All-in-one. The printer has set itself permanently on Fax. I can not print from internet. I can not change the 'answer mode' on machine's menu to print only.. You are the thir… read more
eyecue
eyecue
Vocational, Technical or Trade Scho
213 satisfied customers
Why does my HP Photosmart C4280 All-in-One printer suddenly
Why does my HP Photosmart C4280 All-in-One printer suddenly tell me that "print cartridge(s) are missing or not detected"? Both cartridges are installed. I have tried turning off the computer with the… read more
Richard Finney
Richard Finney
Student. Microsoft's M.C.S.E.
Vocational, Technical or Trade Scho
418 satisfied customers
I have a HP Officejet Pro 7700 with an automatic two-sided
I have a HP Officejet Pro 7700 with an automatic two-sided printing accessory (duplexer). I want to copy two sides-to-two sides. My question is: how do I do that? What needs to happen in the printer's… read more
Richard Finney
Richard Finney
Student. Microsoft's M.C.S.E.
Vocational, Technical or Trade Scho
418 satisfied customers
I just bought the HP All-in-one printer today. Im trying to
I just bought the HP All-in-one printer today. I'm trying to print photo's. I have the photo paper and everything but everytime I click print it pops up saying, "Thunking Spooler APIS from 32 to 64 Pr… read more
Richard Finney
Richard Finney
Student. Microsoft's M.C.S.E.
Vocational, Technical or Trade Scho
418 satisfied customers
Photosmart 2610. Paper jammed. Removed paper. Now wont print.
Photosmart 2610. Paper jammed. Removed paper. Now won't print. Paper comes out with "Print" and a symbol in top right corner… read more
Rod
Rod
Systems Engineer
Graduate Certificate
1,319 satisfied customers
On my HP Photosmart C4400 the font printed from on-screen info
On my HP Photosmart C4400 the font printed from on-screen info is SO tiny it's readable only with magnifying glass... or VERY good eyes. Can you help make this printer's font more legible, please? Tha… read more
GKC
GKC
Master's Degree
186 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x