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My kindle fire has frozen up. What to do? About three years…

My kindle fire has...

My kindle fire has frozen up. What to do?

Technician's Assistant: How old is your Kindle Fire?

About three years and I use it daily.

Technician's Assistant: What have you tried so far with your Kindle Fire?

Everything - it won't turn off or even charge.

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Answered in 47 minutes by:
3/17/2018
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,605
Experience: IT at Justanswer
Verified

Hello:

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process. Allow it to charge for 20 minutes now and see if it will charge

If that does not work then please let me know when you purchased the Kindle

Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,605
Experience: IT at Justanswer
Verified
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