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Something not quite right keeps showing even after rebooting…

Customer Question
Something not quite right...

Something not quite right keeps showing even after rebooting box 5 x

Technician's Assistant: What's the brand and model of your product?

Rebooted box5x get same message "something not quite right "

Technician's Assistant: What have you tried so far?

Unplugged the box 5x

Submitted: 1 month ago.Category: Consumer Electronics
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Answered in 8 minutes by:
3/16/2018
Electronics Technician: Nathan, Engineer replied 1 month ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 29,005
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me who provides your service? That sounds like a typical comcast or verizon error.

Initially, please unplug power to the box, as well as the main (dvr) box or modem/gateway, for a minimum of 5 minutes (a quick unplug won't help).

Replug, wait 5 more, then let me know the results please.

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Customer reply replied 1 month ago
Comcast is the supplier
Customer reply replied 1 month ago
can you send a signal to the box in the bedroom
Electronics Technician: Nathan, Engineer replied 1 month ago
No. I need you to please follow the above steps. Even Comcast can’t send a box signal when the box is offline like this. The above reboot needs to be done and failing that then Comcast would need to replace that box with a new one.
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Customer reply replied 1 month ago
Okay can I take this box to a store and get a new box
Electronics Technician: Nathan, Engineer replied 1 month ago
if the reboot doesn’t help you can take it to a local Comcast storefront and ask that they replace it there for you.
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