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I just got a Yaufey portable projector, and won't turn on,

Customer Question
I just got a...

I just got a Yaufey portable projector, and won't turn on, any hints?

Technician's Assistant: What device or product does this involve?

Yaufey GP80

Technician's Assistant: How long have you had your GP80?

Just out of the box 15 minutes ago

Technician's Assistant: What have you tried so far?

It's plugged in, tried the power button on the machine, even holding it down for a bit, also the remote, won't turn on and run

Submitted: 4 months ago.Category: Consumer Electronics
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Customer reply replied 4 months ago
is someone working on my case?
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
please call me at(###) ###-####
Answered in 15 hours by:
3/16/2018
Electronics Technician: Russell H., Service Tech replied 4 months ago
Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 12,778
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your projector question.

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Electronics Technician: Russell H., Service Tech replied 4 months ago

(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)

You might have a defective power adapter. Check its cords, and look for swollen spots, severe bending, or outright breakage, esp. near the ends. Think back as to whether the power adapter has ever been tripped over or otherwise strained or stressed... that would make its having failed more likely.

Is the jack from the power adapter loose, does it wiggle readily? if so, you might have a broken power jack on the projector.

If it is brand new, though, this is a simple matter: return it in the original packaging, as defective, promptly, for an exchange for another of the same type that actually works.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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