Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Alexa got wet; she's dried out, lights up but won't respond.

Alexa got wet; she's...

Alexa got wet; she's dried out, lights up but won't respond. can you help?

Technician's Assistant: What device or product does this involve?

Alexa echo

Technician's Assistant: What's the brand and model of your product?

Amazon

Technician's Assistant: What have you tried so far?

Removing the black rubber top andn leaving it in the sun. when i reconnect there is a lot of stati and the blue halo goes on; but doesn't respond or wake up "hello".

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

It was a gift from my son and I can't seem to replace one that looks like it. I would not like him to know I messed up.

Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 4 hours by:
3/15/2018
Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 12,261
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Please tell me first, how long did you dry out the Alexa after it got wet, & was it On when it got wet?

Also, did it get wet with pure water, tap water, or with flavored water or some other fluid?

Ask Your Own Consumer Electronics Question
Customer reply replied 1 month ago
alexa was on; the water came from the outside (condo grass water system) hose. it was not soaked, but did get wet. i tried taking the black rubber top off and leaving it in the sun forseveral hours to dry. several hours later i plugged alexa back in; thehalo came on for more than a few seconds but would not connect (Hello). However, it does make a lot of static. Presently it is sitting in a bag of rice. Yesterday,after adding rice I put it outside in full sun. (rice recommended by neighbor). I have not tried it today. If you can I would be grateful; I tried to replace this model and it is no longer available. Iknow I can get a newer model but this one was given to me by my son and is"special" to me. It's more than Alexa.Thank you for your help.

What exactly is the model you have, please?

You might want to know, that regardless of the model of Alexa service device, they all use the same, and connect to the same, Alexa service. So replacing it, seen that way, may not be so hard to do.

But with the exact model, I can tell whether there is a source for, perhaps, a used one of the same model available.

Drying it only a few hours was not enough. I think that you need to try drying it for two or three days before powering it up again. It *might* work then - but if it does not work then, you do have a broken device and it would have to be replaced, in all likelihood (unless servicing for it could be found somewhere.)

Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 12,261
Experience: 8+ years of professional experience
Verified
Russell H. and 87 other Consumer Electronics Specialists are ready to help you
Ask your own question now

Thank you for the five-star rating. An additional thought about the replacement of the device: if you connect the new device to the same Amazon.com, or using the same Amazon.com account login, that you used for the broken device, the Amazon account will associate the same 'memories' or configurations with the new device - most of the 'stuff' is the Alexa service, the device is a speaker with some wifi connection circuitry, mostly - a front end or 'dumb terminal' of sorts, but what it connects to is the important and detailed stuff.

Good luck with it. Let me know if you need further help.

Ask Your Own Consumer Electronics Question
Was this answer helpful?
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 12,261
12,261 Satisfied Customers
Experience: 8+ years of professional experience

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Engineer and electronic enthusiast for more than 12 years.

227 satisfied customers

I am here to help you!

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Louie

Louie

Technician

4,540 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Russell H.

Russell H.

Service Tech

12,261 satisfied customers

8+ years of professional experience

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Greg A.

Greg A.

Engineer

1,281 satisfied customers

Engineer / Consultant

Martin

Martin

Engineer

1,244 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
I have a J1mini sin 5066550870. Reception is very poor
I have a J1mini sin(###) ###-#### Reception is very poor outbound. I can hear the other person but often they cannot hear me … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
It won't accept registration. It says write as challenge.
It won't accept registration. It says write as challenge. What is that … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
Good afternoonnned your help about my Teachnics keyboard.
Good afternoonnned your help about my Teachnics keyboard … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
No sound. All paired with the same speakers have 5 and sub.
set on sadalit right now everythings hocked to tv trying to get sound from tv to reciver … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I am trying to purchase a new book on my kindle but it keeps
I am trying to purchase a new book on my kindle but it keeps telling me that my card is invalid. It is the same card I have been using for years, I can't remember what phone number I used or my passwo… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I bought a 10.00doller package for my cell phone and I lost
I bought a 10.00doller package for my cell phone and I lost signal when talking to agent … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
Handset has gone silent, KX-TGF370, tried entering#165, it
it doesn't announce incoming calls and it doesn't beep when i dial out. speaker seems to be working but at a low volume even when I put volume on max… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,281 satisfied customers
I have an old palm pilot Pe3ou7w6v10w and i can't retrieve
i have an old palm pilot Pe3ou7w6v10w and i can't retrieve my data (address) … read more
Harry
Harry
1,436 satisfied customers
Sorry, I don't speak english very well. I have a brother
sorry, I don't speak english very well. I have a brother embroidery PE 150 and the wheel of the bobbin don't turn and the upper tread don't pickup the tread of bobbin … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
I own a Panasonic SA-PMX9 speaker and, well... story short I
Hello, I own a Panasonic SA-PMX9 speaker and, well... long story short I lost my controller for the device and am trying to figure out how to connect my phone, computer, etc. to its Bluetooth, without… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I am looking for someone near Orange Va, that can tune and
I am looking for someone near Orange Va, that can tune and repair a 10" TEAC 6300 Open reel deck. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
Hands free not "connecting" What is router. Plugging
Hands free not "connecting" JA: Who makes your router? Customer: What is router JA: The Network Technician will be able to walk you through that. What have you tried so far? Customer: Plugging unplugg… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
Can I retrieve deleted text messages from my huawei p10?
Can I retrieve deleted text messages from my huawei p10? Also can I block the delete process? Can I do something with my phone to make it so I cannot delete messages? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I have a landline telephone..I have forgotten my password..I
I have a landline telephone..I have forgotten my password..I want to get rid of a message that is on it..how can I do it? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
522 satisfied customers
On my Words 2 game how do I totally remove games. Even after
Second opinion] On my Words 2 game how do I totally remove games. Even after I resign it doesn't get rid of them. … read more
Russell H.
Russell H.
Service Tech
12,261 satisfied customers
I have a 1700 sony blue ray. It has ben working good, until
Second opinion] I have a 1700 sony blue ray . It has ben working good, until it fell a couple of feet to the Flore now when I trry to play a disk I played before it has a message saying it can,t play … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
Where can I buy a battery for my Aspire S7-392? or get
Where can I buy a battery for my Aspire S7-392? or get someone to change the batteri, preferably in Norway? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
How can i change the passwod on my wifes kindle, the device
how can i change the passwod on my wifes kindle, the device is ready to connect to virginmedia4525173 but the original password ***** been forgotten and she needs to set up a new amazon account. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x