Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

HOW CAN I GET MY HP WIRELESS PRINTER TO PRINT? IT'S

HOW CAN I GET...

HOW CAN I GET MY HP WIRELESS PRINTER TO PRINT? IT'S CONNECTED TO THE INTERNET BUT I GET A MESSAGE THAT SAYS PRINTER NEEDS ASSISTANT INTERVENTION.

Technician's Assistant: How are you connecting to your HP printer: wirelessly or by USB?

WIRELESSLY

Technician's Assistant: When did you last update the printer driver software?

DON'T REMEMBER BUT I THOUGHT I WENT THROUGH THOSE STEPS TODAY. DON'T KNOW IF I COMPLETED THE PROCESS OR DID IT CORRECTLY.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

JUST THAT PRINTER IS SHOWING WIRELESS CONNECTION TO THE INTERNET BUT NOT ALLOWING ME TO PRINT FROM MY LAPTOP.

Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 7 hours by:
3/15/2018
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,275
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Consumer Electronics Question

Thank you

Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
AFTER TURNING PRINTER BACK ON, STILL NOT PRINTING. MESSAGE SAY, PRINTER REQUIRE USER INTERVENTION.

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,275
Experience: Over 20 years fixing Electronically devices
Verified
Richard and 87 other Consumer Electronics Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,275
47,275 Satisfied Customers
Experience: Over 20 years fixing Electronically devices

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Russell H.

Russell H.

Service Tech

4,732 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,614 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,381 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,247 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
Yesterday my printer lost connection from computer. We have
yesterday my printer lost connection from computer. We have tried with the cable and wireless. While loading everything seems to be working but the last step says no connection. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
How do I connect printer to my ipad. I only have an iPad. I
I had a computer and internet at one time but no longer connected.… read more
Harry
Harry
3 satisfied customers
I just bought the HP official jet printer 6958, When I start
I just bought the HP official jet printer 6958, When I start to print, the paper starts to and then goes backwards to print again. Then a couple of times, the little Window showed that the printer was… read more
Richard
Richard
Customer Service
IT Manager, Consultant
47,275 satisfied customers
Where do you get the passphase on hp printer. M281fdw. Its
its brand new and I'm trying to set up wireless email … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Printer will not connect to my pc or I pad. It was com.
Printer will not connect to my pc or I pad. It was com … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
This a Canon printer question. When I try to install my
This a Canon printer question. When I try to install my printer to my new laptop, it tells me "MP Driver....Printer driver is currently in use. If you are not using the printer driver, it may be used … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Hi, I have an HP Deskjet 6840 printer and a Della Inspiron
Hi, I have an HP Deskjet 6840 printer and a Della Inspiron laptop. I recently lost my connection to the printer. The printer report page gives the wireless status as disabled. Based on a 2007 answer I… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
Purchased a new HP Officejet Pro 8600 wireless printer. Hooked
Purchased a new HP Officejet Pro 8600 wireless printer. Hooked it up directly to my pc computer and not using wireless option at this time. My wife has a lap top with a modom to my computer. She has a… read more
John
John
Engineer and electronic enthusiast for more than 12 years.
Bachelor's Degree
228 satisfied customers
I have a wireless printer J6480 all in one. For some reason
I have a wireless printer J6480 all in one. For some reason I can't print, it says printer disconnected. All the plugs are connected, I have unplugged it and re-plugged it to no avail. I tried compute… read more
Steve G.
Steve G.
Engineer
2,358 satisfied customers
Hello, Im trying to get my HP Deskjet 6840 printer to work
Hello, I'm trying to get my HP Deskjet 6840 printer to work wirelessly with my desktop and laptops. The wireless router is a linksys WRT54G2. Security is set up as WPA2-PSK with AES encryption (if I'm… read more
cnavarro
cnavarro
Vocational, Technical or Trade Scho
24 satisfied customers
Hello, I have a HP Deskjet D4160 that will not print. There
Hello, I have a HP Deskjet D4160 that will not print. There seems to be one print job holding up everthing. It will not print. I have been through the diagnostics several times trying to resolve this … read more
Neil
Neil
Associate Degree
3,537 satisfied customers
I have an hp 3010 all in one. I am have trouble getting my
I have an hp 3010 all in one. I am have trouble getting my laptops to print to its wireless feature. Can you help me?… read more
Andrew Frahn
Andrew Frahn
In Progress of Bachelors (23 of 33)
2 satisfied customers
I have an HPC7180 photosmart all in one, I have a 0xc18a0101
I have an HPC7180 photosmart all in one, I have a 0xc18a0101 error code. I have gotten it before, searched the internet last time and got an answer that worked by pushing several different buttons on … read more
James W
James W
Account Executive
Bachelor\u0027s Degree
2,986 satisfied customers
Im trying to install HP Officejet6300 series on Windows XP.
I'm trying to install HP Officejet6300 series on Windows XP. Our hard drive was replaced. I get a message "required section was not found in the INF". Help please… read more
Richard Finney
Richard Finney
Student. Microsoft's M.C.S.E.
Vocational, Technical or Trade Scho
418 satisfied customers
I would like to make my HP printers wireless. Do you make
I would like to make my HP printers wireless. Do you make an adapter that will let me print from a laptop or from my desk. thanks… read more
Tesla_follower
Tesla_follower
Senior engineering analyst
Bachelor's Degree
20 satisfied customers
i have a hp photosmartc4580 all-in-one-printer. it always says
i have a hp photosmartc4580 all-in-one-printer. it always says paperjam ever since we got it. i went through all 7 steps with hp support and it still hasn't changed. is this printer a lemon? can it be… read more
Tesla_follower
Tesla_follower
Senior engineering analyst
Bachelor's Degree
20 satisfied customers
How do I connect HP photosmart C4500, supported by Linksys
How do I connect HP photosmart C4500, supported by Linksys Easylink to to my Dell laptop Studio 15 With vista. Have completed HP manual instr. thru insertion of ink cart. (Both are setup for wireless)… read more
Brad829
Brad829
Vocational, Technical or Trade Scho
240 satisfied customers
My HP Photosmart 8450 is connected to my desktop computer that
My HP Photosmart 8450 is connected to my desktop computer that runs Windows XP. Now I also have an HP Laptop that runs Vista. How can I connect my laptop to my printer? The instructions says that afte… read more
JamieReeser
JamieReeser
Tier 3 Data Technician
Vocational, Technical or Trade Scho
39 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x