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Yeah I would like to reset my comp to factory settings, but…

Customer Question
Yeah I would like...

Yeah I would like to reset my comp to factory settings, but it won't let me because I don't have at least 8gb of memory free. i'v uninstalled and deleted everything just to free up space and I still haven't reached what the computer says I need too

Technician's Assistant: What device or product does this involve?

Laptop

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Ace, cloudbook, 32gb-2 memory or soothing like that.

Technician's Assistant: What have you tried so far with your CloudBook? Have you installed any updates recently?

No- I can't I have no frigging space

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I no longer have internet, or anything like that on there. i have been working on it for days and there has been no improvement is there a way to reset it without needing the space

Submitted: 1 month ago.Category: Consumer Electronics
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Answered in 4 hours by:
3/12/2018
Electronics Technician: Richard, Customer Service replied 1 month ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 44,590
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the version of windows you are using please?

Thank you

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Customer reply replied 1 month ago
I don't know. I think it was windows8 without a choice to upgrade to windows 10. I say no choice, because windows 10 was installed to pop up every other day or so
Electronics Technician: Richard, Customer Service replied 1 month ago

Ok, you will need to delete more space from it, if you go to windows file manager, go to This PC and right click on C drive.

Then select properties, how much free space is shown there.

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Customer reply replied 1 month ago
there is literally nothing on my comp anymore to keep me from resetting it- but it still needs space
Electronics Technician: Richard, Customer Service replied 1 month ago

go to This PC and right click on C drive.

Then select properties, how much free space is shown there.

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Customer reply replied 1 month ago
5.81gb
Electronics Technician: Richard, Customer Service replied 1 month ago

You need to remove more space.

Click start, type in

%temp%

Press enter

Delete all files listed there

How much free space do you then have?

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Customer reply replied 1 month ago
I have no access to start
Electronics Technician: Richard, Customer Service replied 1 month ago

It is the windows logo button on the bottom left.

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Customer reply replied 1 month ago
I know what it is- I just don't have access to it. it's part of my task bar, that's gone
it was like one of the first things to go
Electronics Technician: Richard, Customer Service replied 1 month ago

Hold the windows key and press R and type it in there please.

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Customer reply replied 1 month ago
I have a memory stick- but for some reason when I try to use it to rest my computer- 5.83
Customer reply replied 1 month ago
it won't let me use it
Electronics Technician: Richard, Customer Service replied 1 month ago

I do not understand your reply.. but a memory stick will not help

I will repeat the instructions again

Hold the windows key and press R

type in

%temp%

Press enter

Delete all files listed there

How much free space do you then have?

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Customer reply replied 1 month ago
5.83
Electronics Technician: Richard, Customer Service replied 1 month ago

please list out everything listed on the hard drive still.

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Customer reply replied 1 month ago
settings, control panel, disk cleanup
Electronics Technician: Richard, Customer Service replied 1 month ago

On C drive please, the folders under it

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Customer reply replied 1 month ago
programs- I can't completely delete them for some reason. program files, users, windows, windows old
Electronics Technician: Richard, Customer Service replied 1 month ago

Delete windows old, tell me how much you then have please

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Customer reply replied 1 month ago
I've thinned them out so that there aren't thousands of things on them, but still can't delete them. I have been trying
Electronics Technician: Richard, Customer Service replied 1 month ago

Delete windows old, tell me how much you then have please

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Customer reply replied 1 month ago
5.82
Electronics Technician: Richard, Customer Service replied 1 month ago

You will not have less space free when you delete the windows old folder it will free up more space.

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Customer reply replied 1 month ago
what part of I can't didn't you get? I need permission from Microsoft to do that
Customer reply replied 1 month ago
is there another way
Electronics Technician: Richard, Customer Service replied 1 month ago

Can I please connect to your computer to do this for you.

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Customer reply replied 1 month ago
how? I don't have internet on it
Electronics Technician: Richard, Customer Service replied 1 month ago

It will not connect to the internet?

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Customer reply replied 1 month ago
noi'm using a backup comp at the moment
Customer reply replied 1 month ago
is there another way to reset my comp without needing the memory
Electronics Technician: Richard, Customer Service replied 1 month ago

Is it an Acer computer?

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Customer reply replied 1 month ago
I looked up how to reset it and got this 'press alt+f10' to restore, but nothing happened
Electronics Technician: Richard, Customer Service replied 1 month ago

ok, go through the reset procedure but you will need to choose to remove your files.

Do this please and tell me if it then resets.

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Customer reply replied 1 month ago
I did, nothing happened
Customer reply replied 1 month ago
did I not hold the keys down long enough
Electronics Technician: Richard, Customer Service replied 1 month ago

Restart the computer and let it load to the password *****

Hold the SHIFT key on the keyboard and with it held down, click on the power icon on the screen then restart.

Keep shift held down until it has restarted and your at a menu.

Choose from this menu, Troubleshoot, then Reset My PC.

You will have to choose to remove all your files for this to work.

Let this complete and once it has, you will need to setup your computer again just like when you first received it.

Let me know please how you go.

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Customer reply replied 1 month ago
I don't want to jinx myself so i'll just say- no comment for now. BTW i'll need to write down those instruction above for the future, just in case.
Electronics Technician: Richard, Customer Service replied 1 month ago

ok, let me know the results please

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Customer reply replied 1 month ago
it still doesn't seem to want to work. a computer could not reset, there was a problem message keeps coming up
Electronics Technician: Richard, Customer Service replied 1 month ago

ok, did you choose to remove all data?

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Customer reply replied 1 month ago
I did
Electronics Technician: Richard, Customer Service replied 1 month ago

ok, looks like then you have a faulty hard drive, this explains the space issue as well.

Start windows up again

Tell me when you have please

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Customer reply replied 1 month ago
ok now what
Customer reply replied 1 month ago
still there?
Electronics Technician: Richard, Customer Service replied 1 month ago

yes my apologies for keeping you waiting, it was 45 minutes before you replied and I was with another customer.

press the windows key and R and type in CMD and press enter. A black window will open. Type in it sfc /scannow press enter and when it has completed, type in chkdsk /r Press enter. It will give a message "the type of the file system is NTFS cannot lock current drive.chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer. Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has. Then try to reinstall please
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Customer reply replied 1 month ago
k hold on.
message, access denied as you do not have sufficient privilages
Electronics Technician: Richard, Customer Service replied 1 month ago

Thanks

It is the internal hard drive that has faulted, this now confirms it.

I am really sorry about this and you are going to have to return the computer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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Customer reply replied 1 month ago
thanks for trying.
Electronics Technician: Richard, Customer Service replied 1 month ago

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

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Richard
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 44,590
44,590 Satisfied Customers
Experience: Over 20 years fixing Electronically devices

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