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I am having problems with my computer it works but i cant…

I am having problems...

I am having problems with my computer it works but i cant acess ANTYING IN THE SAME WAY THE SCREEN IS BLACK

Technician's Assistant: What device or product does this involve?

THE ENTER EXPLORE

Technician's Assistant: What's the brand and model of your product?

DELL INSPIRION 15 7000 GAMING

Technician's Assistant: What Operating System (OS) are you running on your Inspiron?

DONT KNOW WHAT YOU MEAN BY THAT?

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your Inspiron? Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I believe i pressed a wrong button on the task bar and this occured

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Answered in 1 minute by:
3/12/2018
Viet - Tech
Viet - Tech, Electronics Tech
Category: Consumer Electronics
Satisfied Customers: 40,845
Experience: Troubleshoot consumer electronics devices.
Verified

Hi,
I'm sorry about the issue. Is the internet currently working on your computer?

Does your computer have Windows 7, or 8 or 10?
Please reply at the box below. Thank you,

Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
ok can someone please fix my computer otherwise refund me and i can go elsewhere

Yes, I can fix your computer, and we guarantee our service. Is the internet currently working on your computer?

Please reply at the box below. Thank you,

Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
just refund my money now thank you and have a good day
Customer reply replied 4 months ago
this is not working for me if i was going to be charged i know where i can take my computer thanks so much for your inconvience
Customer reply replied 4 months ago
Hello

Is there any problem? We guarantee our service, so don't worry. I can connect to your computer and fix the issue directly for you.

Is the internet currently working on your computer?

Please reply at the box below. Thank you,

Viet - Tech
Viet - Tech, Electronics Tech
Category: Consumer Electronics
Satisfied Customers: 40,845
Experience: Troubleshoot consumer electronics devices.
Verified
Viet - Tech and 87 other Consumer Electronics Specialists are ready to help you
Ask your own question now

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/y9hgpq5l
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Consumer Electronics Question

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

https://tinyurl.com/y9hgpq5l
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Ask Your Own Consumer Electronics Question
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Viet - Tech
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Category: Consumer Electronics
Satisfied Customers: 40,845
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Experience: Troubleshoot consumer electronics devices.

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