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I've switched from a surround sound system to stereo. my…

Customer Question
I've switched from a...

I've switched from a surround sound system to stereo. my yamaha receiver seems to be programmed for surround sound and isn't playing out properly to the stereo speakers

Technician's Assistant: What is your Yamaha connected to or paired with? Are all cables connected tightly?

Yes, cables are connected tightly. it's connected to a cable box and two speakers

Technician's Assistant: Have you tried a different audio source (e.g. another TV, computer, or CD)?

No

Submitted: 1 month ago.Category: Consumer Electronics
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Answered in 21 minutes by:
3/10/2018
Electronics Technician: Eldon, Engineer replied 1 month ago
Eldon
Eldon, Engineer
Category: Consumer Electronics
Satisfied Customers: 235
Experience: Engineer at Tech company
Verified

What is the model number of the yamaha?

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Customer reply replied 1 month ago
RX-V363
Electronics Technician: Eldon, Engineer replied 1 month ago

Thank you,

Please use the Program < and > buttons, to cycle through the different sound field options, until you get to the 2ch stereo option and let me know if that helps

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Customer reply replied 1 month ago
they are responding. it seems like the surround mode is locked in somehow
Customer reply replied 1 month ago
sorry, they aren't responding.
Electronics Technician: Eldon, Engineer replied 1 month ago

Thank you for trying, are you doing this on the remote? Try using the front panel buttons as well, or making sure you press the receiver/amp button on the remote first before changing the program mode.

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Electronics Technician: Eldon, Engineer replied 1 month ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Category: Consumer Electronics
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