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Trying to put virus protection on other computer. Hp 15.

Customer Question
Trying to put virus...

Trying to put virus protection on other computer

Technician's Assistant: What's the brand and model of your product?

Hp 15

Technician's Assistant: What Operating System (OS) are you running on your 15?

Windows 10, hp wrote out instructio on e-mail on wife computer, trying to transfer to my pav. hp

Technician's Assistant: What have you tried so far with your 15? Have you installed any updates recently?

No tried to put wife e-mail on my computer and find info no luck

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Very inept at this

Submitted: 4 months ago.Category: Consumer Electronics
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Customer reply replied 4 months ago
where is expert
Customer reply replied 4 months ago
no answer yet
Customer reply replied 4 months ago
if you can't come up with problem soon i am done
Answered in 2 hours by:
3/8/2018
Electronics Technician: Kraig, Engineer replied 4 months ago
Kraig
Kraig, Engineer
Category: Consumer Electronics
Satisfied Customers: 602
Experience: Broadcast Engineer for over 7 years.
Verified

Hi, I'm Kraig. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

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Electronics Technician: Kraig, Engineer replied 4 months ago

Sorry for the delay in getting to you. I am just coming on and saw your question. There are many customers online now, so the other Experts were busy helping them.

May I ask, what antivirus are you trying to install?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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