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NNST652W it moves when I open the door some kind of

Customer Question
NNST652W it moves when...

NNST652W it moves when I open the door some kind of malfunction

Technician's Assistant: What device or product does this involve?

Panasonic microwave

Technician's Assistant: How long have you had your NNST652W?

About two years

Technician's Assistant: What have you tried so far with your Panasonic product?

It is not heating

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Reset advice

Submitted: 4 months ago.Category: Consumer Electronics
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Answered in 1 hour by:
3/7/2018
Electronics Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,577
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago

i waited for almost an hour. I have not got any suggestion from you to resolve the situation. I don't want to call and pay $35. I am quitting the membership. **. Devendra ******

Customer reply replied 4 months ago
Hi, i still want to continue with the question. I contacted customer support and make the question re-open. please answer as soon as possible.
Electronics Technician: Harry, Customer Service replied 4 months ago

Do you mean the entire microwave moves?

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Customer reply replied 4 months ago
As soon as I open the microwave the inner plate starts moving without pressing any buttons. As soon as I close the door it stops.
Electronics Technician: Harry, Customer Service replied 4 months ago

Unfortunately, this type of issue requires a technician to be on-site to determine the issue and fix it for you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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