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I am not receiving my cable channel service. The screen

Customer Question
I am not receiving...

I am not receiving my cable channel service. The screen asked me to restart and a message “sorry were having some trouble”

Technician's Assistant: What device or product does this involve?

Xffinity cable service

Technician's Assistant: What's the model of your XFinity router?

Dual band 802.11ac

Technician's Assistant: What have you tried so far?

Restart

Submitted: 4 months ago.Category: Consumer Electronics
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Answered in 1 minute by:
3/7/2018
Electronics Technician: Anthony, Technician replied 4 months ago
Anthony
Anthony, Technician
Category: Consumer Electronics
Satisfied Customers: 16,241
Experience: 20+ years in trade TV and Electronics
Verified

Hello

Welcome

I am sorry you are having trouble here

Can you please reboot the TV and any satellite or cable box by un-plugging both from wall-power wait 5 mins then re-plug back in again,let me know if there is any change please
Anthony

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