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I have set my own recorded and I can't seem to replace

Hello I have set...

Hello I have set my own recorded greetings and I can't seem to replace recorded ones

Technician's Assistant: What's the brand/model of your phone system?

Kx-tg9582

Technician's Assistant: How long has this been going on with your phone system? What have you tried so far?

Yesterday we start with this, read the manual, record new greetings messages and follow the steps to enable and nothing

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Only pre recorded answer the calls

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Answered in 5 minutes by:
2/16/2018
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to replace the personal greeting? Or you just do not know how to?

Please let me know

Thank you

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Customer reply replied 6 months ago
We record new messages, set to answer calls but only play prerecorded messages

thanks

Please remove the power to the base unit and the batteries from the handset

Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.

Please let me know the results

Thank you

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Customer reply replied 6 months ago
no solution same problem

Which steps do you take to record your greeting?

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Customer reply replied 6 months ago
I already figure it out

Ok, glad it is now working and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

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Richard

Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified
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