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On 11/8/2011 Nathan was asked if he could provide the

Hello. On 11/8/2011...

Hello. On 11/8/2011 Nathan was asked if he could provide the "reset" instructions for a Sherwood Newcastle R-722 (https://www.justanswer.com/electronics/5syc6-sherwood-newcastle-r-772-receiver-reset.html). He inadvertently provided the reset instructions for the model 872. I would like the reset instructions for the R-772, if you can provide them. I am unable to get surround sound, regardless of the set-up configuration. Stereo plays fine, and the test sound comes from all 5.1 speakers (Bose Acustomass 6 Series V). And recently, when watching TV, the sound goes out completely after a few minutes (time is variable) and requires switching the R-722 to standby, then back on. I am hopeful that a reset will fix both issues.

Technician's Assistant: What is your Sherwood connected to or paired with? Are all cables connected tightly?

Cables are all connected tightly.

Technician's Assistant: Have you tried a different audio source (e.g. another TV, computer, or CD)?

CD also stops playing after a period, and also no surround sound.

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

Vizio_TV-Model_M401i-A3 on OPT-2 IN, and Component OUT; Panasonic PV-S4566 VCR on S-Video 1 IN, Audio via Video Input 1; Pioneer DV-C302D DVD Player on OPT 1 In and Component 1 IN, and the AM and FM antanea.

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Answered in 5 hours by:
1/19/2018
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,602
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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The reset method is the same for both Sherwood Newcastle systems.

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Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,602
Experience: Over 16 years of experience installing and repairing electronics.
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Pete and 87 other Consumer Electronics Specialists are ready to help you
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Customer reply replied 6 months ago
But, as in the 2011 response where it was pointed out by the customer that:
"Customer :
I dont have a drop down panel on the receiver and i dont see a button that says tone mode or room 2 on the front
DIYrescue :
You're right, sorry I gave you instructions for the 872 model, pulled the wrong tech sheets. Just a moment.
Customer :
ok, no problem
DIYrescue :
It's not in my manuals, but I can get the info from my factory rep (I'm a sherwood-newcastle dealer/installer)"*******But the info for resetting the R-772 was never provided.
Customer reply replied 6 months ago
After significant digging, I found the answer elsewhere. You were not able to answer my question. Please refund my money.
Thanks.
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