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Can not connect to netflex, Netflex connection will not go…

Can not connect to...

Can not connect to netflex

Technician's Assistant: Who makes your router?

Netflex connection will not go beyond the password

Technician's Assistant: What have you tried so far?

Everything that we are prompted to

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Answered in 2 minutes by:
1/16/2018
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 42,356
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the make and model of the device you are trying to connect to netflix?

Thank you

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Customer reply replied 1 month ago
LG tv

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 1 month ago
No thank you

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last instructions I sent you please

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Customer reply replied 1 month ago
We are trying it now. Will get back to you. Do you want us to try connecting netflex after the 19 min?

yes please

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Customer reply replied 1 month ago
It still is not connecting

What is the error it gives?

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Customer reply replied 1 month ago
Wont accept password

ok, reset the password *****

https://www.netflix.com/LoginHelp

Then use the new password ***** the TV

Let me know the results please

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Customer reply replied 1 month ago
Are you talking about the wifi password ***** the roku password

You say it wont accept your Netflix password *****?

Or you mean another password?

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ok.. which password?

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Customer reply replied 1 month ago
It won t accept the wifi password

ok, do you have a windows computer already connected to the wifi network?

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Customer reply replied 1 month ago
Ye

Thanks

We can get the password ***** this.

Press the windows key + R and type in

ncpa.cpl

Press enter

Right click on the wireless connection and click on Status

Then click on wireless properties

Click on the Security Tab and then click on Show Characters and you can then see the wireless password ***** to use

Use that on the TV

Let me know the results please

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Customer reply replied 1 month ago
Our computer is not connected at this time we are on an i pad

ok.. what then is the make and model of your wifi router?

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Customer reply replied 1 month ago
Arris

Do you have a computer actually there on internet?

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Customer reply replied 1 month ago
We will try to get a person here that can hook us up. Do happen to have any names of technicians in the midland mi area? If not we will find someone. Thank you for your patience.

I can connect to your computer and get this for you, lots cheaper than a technician.

Please accept the offer I made and I can do this for you now

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Customer reply replied 1 month ago
Thank you, ***** ***** have a call in to someone already.

ok, I will though mark this to remain open so If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you

Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 42,356
Experience: Over 20 years fixing Electronically devices
Verified
Richard and 87 other Consumer Electronics Specialists are ready to help you
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Richard
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 42,356
42,356 Satisfied Customers
Experience: Over 20 years fixing Electronically devices

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