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On my Panasonic Smart TVs, I go to the Amazon app. When

Customer Question
On my Panasonic Smart...

On my Panasonic Smart TVs, I go to the Amazon app. When searching videos, I get error message 814. Amazon says it is Panasonic issue. All software is up to date.

Technician's Assistant: What Panasonic model do you have? How old is it?

Two TVs. The newest is 6 years old.

Submitted: 6 months ago.Category: Consumer Electronics
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Answered in 6 minutes by:
1/8/2018
Electronics Technician: Nathan, Engineer replied 6 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 30,869
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Could you please provide me with the full model number from the back of the tv?
Do you have issues with other apps like netflix?

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Customer reply replied 6 months ago
No issues with Netflix.
Customer reply replied 6 months ago
You keep jumping prices. $5 for a question. Now $24. Forget it.
Electronics Technician: Nathan, Engineer replied 6 months ago

The price was never just 5, that was only to post your question. The total (5+balance) is what you agreed to on the payment page.

Do you wish to continue?

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Customer reply replied 6 months ago
No.
Electronics Technician: Nathan, Engineer replied 6 months ago

Thanks you may cancel from the help page

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