Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

I bought a Panasonic landline with three handsets and every…

Customer Question
Hi I bought a...

Hi I bought a Panasonic landline with three handsets and every time I make a phone call, it cuts out in mid conversation.

Technician's Assistant: What's the brand/model of your phone system?

Sorry, just looking for the info

Technician's Assistant: How long has this been going on with your phone system? What have you tried so far?

It's model no KX-TGC220AL

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Well, it's my mum's phone that I bought for her when she had NBN connected. She's complained about it for a while ( I bought it in August) but we haven't done anything.

Submitted: 6 months ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 9 minutes by:
1/8/2018
Electronics Technician: Nathan, Engineer replied 6 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 30,820
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?

Ask Your Own Consumer Electronics Question
Customer reply replied 6 months ago
test
Customer reply replied 6 months ago
Hi Nathan,My mum only uses one of the handsets for long conversations so she can't really say if it happens with all the handsets. We had to bundle the landline in with the internet when she connected to NBN. So I bought a new phone for her 3 handsets. We haven't done anything so far.
Electronics Technician: Nathan, Engineer replied 6 months ago

Thank you for the info,

does she have any other phone there, like a regular corded or wall phone?

Ask Your Own Consumer Electronics Question
Customer reply replied 6 months ago
No, just the three handsets that were included in the phone. One problem with NBN was that the base unit and handset had to be placed in the front room and the unit my mum uses is plugged in the back room which is the living area.
Electronics Technician: Nathan, Engineer replied 6 months ago

that is fine, they are cordless so the location of the cordless handsets can be anywhere in the home.

The issue you are experiencing though would indicate a problem with the NBN line moreso than the panasonic, though you'd actually need to test another phone to confirm that diagnosis.

In the meantime, please unplug power to the nbn modem for at least 5 minutes,

then replug and try a test call to see how it works at that point and let me know the results.

Thanks,

Nathan

Ask Your Own Consumer Electronics Question
Customer reply replied 6 months ago
I think NBN is the problem - I sleep in the front room and don't like the idea of wifi on in the room so I turn off the modem every night and then turn it back on in the morning. Would unplugging it be better or is turning it off at the modem enough?
Electronics Technician: Nathan, Engineer replied 6 months ago

Well turning it off at all is affecting the phone connection.

Wifi won't hurt you, it is a very low energy frequency, not much different than the cordless phones themselves.

You want to actually unplug to reboot, but the daily turning off/on could be damaging the modem and resulting in this problem

Ask Your Own Consumer Electronics Question
Electronics Technician: Nathan, Engineer replied 6 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

Ask Your Own Consumer Electronics Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 30,820
30,820 Satisfied Customers
Experience: Engineer

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Russell H.

Russell H.

Service Tech

4,732 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,614 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,381 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,247 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
Phone keeps showing new voice mail but have none. Can't get
Phone keeps showing new voice mail but have none. Can't get message off … read more
Louie
Louie
Technician
Associate Degree
4,614 satisfied customers
WE bought a Panasonic desk phone model number KX-TGD560
WE bought a Panasonic desk phone model number KX-TGD560 about 6 months ago. It was working great and then today our daughter couldn't hear us, even though we could hear her, when she called us. My wif… read more
Nathan
Nathan
Engineer
Bachelors of Science
30,820 satisfied customers
My mother has a Panasonic KX - TG2721NZ with one extension.
My mother has a Panasonic KX - TG2721NZ with one extension. She isn't very savvy when it comes to how to set anything electronic up & has been complaining she doesn't know how to set up the caller ID … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My mother who is 92 bought a Panasonic phone with three hand
My mother who is 92 bought a Panasonic phone with three hand held phones. But we cannot leave a message because she doesn't remember the vm code and it was never entered. How do you fix it. … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,381 satisfied customers
I have a Panasonic cordless phone model KX TG7892AZ.
I have a Panasonic cordless phone model KX TG7892AZ. Recently a problem started with the phone connection stopping at any time during a conversation; e.g. I can be talking for half an hour, and no pro… read more
Nathan
Nathan
Engineer
Bachelors of Science
30,820 satisfied customers
I have a Panasonic KX-T636 Digital Super Hybrid system
I have a Panasonic KX-T636 Digital Super Hybrid system telephone - 3 handsets. Maybe 4 years old or so. I want to change to NBN with Telstra and they have asked me to check if this phone system and ha… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
We bought a Panasonic KX-TG175C SK Bluetooth cordless phone
hello! We bought a Panasonic KX-TG175C SK Bluetooth cordless phone for my mother, to connect with her Bluetooth hearing aides. We followed the instructions for connecting her hearing aides to the base… read more
Nathan
Nathan
Engineer
Bachelors of Science
30,820 satisfied customers
We have panasonic telephone equipment, model KX-TGA470.
we have panasonic telephone equipment, model KX-TGA470. phone will ring, but no sound when answered. dial tone works. cannot dial out. same issues all three phones … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My Panasonic KX-TGA680 BC S is on mute and I don't know how
My Panasonic KX-TGA680 BC S is on mute and I don't know how to take it off. Can you help me? … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,381 satisfied customers
Model no kx-tgc220al phones will ring out will not recieve
model no kx-tgc220al phones will ring out will not recieve calls … read more
Nathan
Nathan
Engineer
Bachelors of Science
30,820 satisfied customers
On Panasonic cordless phone, one side can hear but the other
On Panasonic cordless phone, one side can hear but the other party doesn't. It just started this morning...noticed a post on this site with same issue. They solved it,,,can someone tell me how? Thanks… read more
Nathan
Nathan
Engineer
Bachelors of Science
30,820 satisfied customers
I hope you can; I've a Panasonic digital cordless phone,
Thanks, ***** ***** you can; I've a Panasonic digital cordless phone, Model KX-TG8412C; I haven't used it in a while but it was in good working order. I can make calls but the ringer doesn't work even… read more
Louie
Louie
Technician
Associate Degree
4,614 satisfied customers
I purchased a Panasonic telephon KX- TGF380 10/17/16 i have
i purchased a Panasonic telephon KX- TGF380 10/17/16 i have trouble with KX-TGR382 & 383 extensions. they will cut off in the middle of conversation. Dimple Odom … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,381 satisfied customers
I had an AT&T U-verse system (phone, internet, TV) installed
I had an AT&T U-verse system (phone, internet, TV) installed last Wed., 3/8/17, and cannot get connection from daughter's landline. She is sent directly to my greeting/message mode. Her provider is Ch… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My Panasonic Eco Mode phone sound cuts in and out when I use
My Panasonic Eco Mode phone sound cuts in and out when I use the speaker setting. Can this be fixed?… read more
Nathan
Nathan
Engineer
Bachelors of Science
30,820 satisfied customers
Dear Sirs We are haveing a problem with are Presidian #43-260/43-262.
Dear Sirs We are haveing a problem with are Presidian #43-260/43-262. When we are talking on the phone and after a few minutes we lose are end of the phone conversion but we still hear the person on t… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,381 satisfied customers
I purchased a Panosonic Expandable Cordless Answering System---KX-TG7433--installati&
I purchased a Panosonic Expandable Cordless Answering System---KX-TG7433--installation went smoothly yet now incoming calls are being interrupted---the handsets are not out of range and the batteries … read more
COMP_GURU
COMP_GURU
Management Engineering IT
Vocational, Technical or Trade Scho
7 satisfied customers
My wife wishes to place her office telephone and she is looking
My wife wishes to place her office telephone and she is looking at the KX -- TS 4300 B. (which is a reconditioned instrument). Since cost is a (big) factor what would you recommend for her office whic… read more
cnavarro
cnavarro
Vocational, Technical or Trade Scho
24 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x