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I can't hear the person who is making the incoming call. It…

Customer Question
I can't hear the...

I can't hear the person who is making the incoming call

Technician's Assistant: When did this audio problem start with your instrument?

It is brand new.

Technician's Assistant: Is the audio working with headphones or external speakers?

Nothing special is attached

Technician's Assistant: Anything else you want the Instrument Expert to know before I connect you?

I wonder if there is something about the mute button. When I call the landline with my iPhone, I can hear me, but I can't hear when I am on the panasonic

Submitted: 6 months ago.Category: Consumer Electronics
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Answered in 1 minute by:
1/7/2018
Electronics Technician: Nathan, Engineer replied 6 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 30,823
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the main base station, not the handset)

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