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My laptop keeps freezing up. Hubby thought it was due to too…

Customer Question
Hi, my laptop keeps...

Hi, my laptop keeps freezing up. Hubby thought it was due to too many programs (running out of space) but I uninstalled a bunch and it still keeps freezing

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

It's an HP with Microsoft. where to I find model?

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your HP? Have you installed any updates recently?

No. Haven't tried anything. no updates. Am not 'good' with that kind of stuff.

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 1 hour by:
1/7/2018
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,828
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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