Consumer Electronics

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Is there really someone there to chat with? It's an HP

Customer Question
Is there really someone...

Is there really someone there to chat with?

Technician's Assistant: What's the brand and model of your product?

It's an HP Computer, Model p6340f

Technician's Assistant: What have you tried so far with your HP product?

Somehow I think I;m just talking to air. I want to revert from Windows 10 to tshe original Windows 7 Pro. I have the recovery disks that came with the computer.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I don't think I'm smart enough to do it myself.

Submitted: 6 months ago.Category: Consumer Electronics
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Answered in 2 hours by:
1/6/2018
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,611
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
I logged on to Geek Squad to ask about reverting my OS, but somehow got switched -- through deceit, I believe -- to JustAsk. I have no confidence that you can help me, and have said goodbye to the $19 that got me nothing but angry. I shall not try to contact the Geeks again, as they and you are apparently in cahoots. and through, social media will inform friends and enemies alike about this experience.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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