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I had my laptop in for service about a month ago to transfer…

Customer Question
I had my laptop...

I had my laptop in for service about a month ago to transfer the Windows package to the Home/Student version. I brought it home a couple of days later thinking all was well, but it was not. My photos, documents and some of my ITunes are there, but not accessible. Can you check to see what's wrong?

Technician's Assistant: What's the brand/model and version of Windows of your laptop?

Now it is Office Home & Student 2016

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

I've been sick and so have not done anything with it after trying to open them & finding out I can't. Wanted to go to the store, but not up to that yet.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

That I have a 3 yr. contract for service

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 2 minutes by:
1/5/2018
Electronics Technician: Kraig, Engineer replied 7 months ago
Kraig
Kraig, Engineer
Category: Consumer Electronics
Satisfied Customers: 625
Experience: Broadcast Engineer for over 7 years.
Verified

Hi, I'm JA Engineer. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

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Electronics Technician: Kraig, Engineer replied 7 months ago

I would be glad to see if I can rectify the problem with your computer. Please send a Secure Remote Connection request so that I can accept it and get things going.

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Steve G., Engineer
Category: Consumer Electronics
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Experience: VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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