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I have a Panasonic PT AE 8000U. Had a replace lamp message…

Customer Question
Hi I have...

Hi I have a Panasonic PT AE 8000U. Had a replace lamp message and ordered a new lamp. I did my best to change it., but now it will not turn on.

Technician's Assistant: What device is not powering up?

PTAE 8000U

Technician's Assistant: How long have you had your 8000U?

About 2 years

Technician's Assistant: What have you tried so far with your Panasonic product?

I installed and reinstalled the lamp several times. I had difficulty removing the cover of the lamp, but the lamp slid into place and I screwed it down and replaced the coner. Unfortunately the cover screw appears to have broken off.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Is there something I can try?

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 2 hours by:
1/5/2018
Electronics Technician: Dan, Master Tech and Repair Facility Trainer replied 7 months ago
Dan
Dan, Master Tech and Repair Facility Trainer
Category: Consumer Electronics
Satisfied Customers: 7,481
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
Verified

Welcome to the site! I'm Dan, and I'd be happy to help. It looks like you've gone over some basic information with our automated system, so I just have a couple questions to make sure I know what's going on.

There is a safety switch built into the unit that won't let you power on, unless the lamp cover is secured properly. If something on the lamp cover broke, that's switch is probably what's causing this issue.

Take a look at your lamp door and let me know what you think.

Dan

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Customer reply replied 7 months ago
the lamp door is on but is held down by a different screw. part of the screw remains in the hole so I used a shorter screw.
Electronics Technician: Dan, Master Tech and Repair Facility Trainer replied 7 months ago

And what happens when you try to turn it on? Look at the lights (power, temp, lamp) and let me know what they do...

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Customer reply replied 7 months ago
The lights for lamp and on flick on for less than a second and then go dark.
Electronics Technician: Dan, Master Tech and Repair Facility Trainer replied 7 months ago

None of the lights blink?

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Customer reply replied 7 months ago
No just red and then off.
Electronics Technician: Dan, Master Tech and Repair Facility Trainer replied 7 months ago

This has to be the lamp door, or an incorrectly installed lamp. Suggest triple checking the lamp installation and replacing the door. The part number for the door is TXFKP02THHZ. You would need to call Panasonic to order it.

Dan

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Customer reply replied 7 months ago
Could the broken screw cause the problem? I have no way of removing it.
Customer reply replied 7 months ago
If the broken screw causes the problem, a new door and screw could be a problem because the screw could not be screwed all the way down.
Electronics Technician: Dan, Master Tech and Repair Facility Trainer replied 7 months ago

The screw broke inside the unit, or in the door?

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Customer reply replied 7 months ago
broken in the unit
Electronics Technician: Dan, Master Tech and Repair Facility Trainer replied 7 months ago

Then yes, that will cause a problem. It needs to come out. Is there a local handyman you can use to have it removed? Any locksmith, metal fabricator, etc. could also remove it.

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Customer reply replied 7 months ago
I guess I should just send the unit to repair. Don’t really have anyone to do it. I would then need a new screw of full length. Would I have to order a full door to get it?
Electronics Technician: Dan, Master Tech and Repair Facility Trainer replied 7 months ago

I don't think Panasonic will repair this for you. It's a pretty non-standard issue, so you'd be better off with a local repair shop. It would be cheaper, too. As for the screw, yes you can order it alone... >>click here<<.

Let me know if you need anything else. Oh, and please take a second to rate the service I provided (there should be a 5-star scale on your page somewhere). Don't worry, that won't close your question and you can still respond back at any time.

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Customer reply replied 7 months ago
Does the screw itself make the contact that lets the protector turn on?
Customer reply replied 7 months ago
Also I was going to send it to square trade where I have a warranty. You think they won’t be able to fix it?
Electronics Technician: Dan, Master Tech and Repair Facility Trainer replied 7 months ago

The screw itself doesn't let the projector turn on. There's a sensor behind the lamp that needs to be depressed, and all the screws play a part in that. The 2 screws that hold the lamp unit need to be right (press down on the lamp when you tighten the screws) and then the lamp door needs to be tight. If there's a broken screw inside the unit that's messing with any of that, it won't turn on.

I don't think your warranty will cover it unless you can convince them that it is a defect and not improper maintenance.

Dan

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Category: Consumer Electronics
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