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My hpenvy let's me sign in but nothing responds to any

Customer Question
My hpenvy let's me...

My hpenvy let's me sign in but nothing responds to any commands

Technician's Assistant: What's the brand and model of your product?

Go envy notebook 13

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Serial #5cg716kh7. Product #1zs3qua#aba

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

About 3 days ago a malware update

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No. just the apts won t open

Submitted: 7 months ago.Category: Consumer Electronics
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Answered in 3 hours by:
1/3/2018
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2,839
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Steve G.
Steve G.
Steve G., Engineer
Category: Consumer Electronics
Satisfied Customers: 2,358
2,358 Satisfied Customers
Experience: VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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