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Refurbished ae8000u has great picture except for dark images…

Customer Question
Refurbished ae8000u has great...

Refurbished ae8000u has great picture except for dark images have a greenish cast on aprox 70-80 percent of the screen.

Technician's Assistant: What device has a bad screen?

PT ae8000u projector

Technician's Assistant: How long have you had your AE8000U?

1 month

Technician's Assistant: What have you tried so far?

Menu-picture-waveform monitor-single line scan(y) was slightly off,but no change.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Can the advanced menu Gamma adjustments help?

Submitted: 1 month ago.Category: Consumer Electronics
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Customer reply replied 1 month ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 1 month ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 20 hours by:
1/3/2018
Electronics Technician: Harry, Customer Service replied 1 month ago
Harry
Harry, Customer Service
Category: Consumer Electronics
Satisfied Customers: 1,032
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 1 month ago
i still need ,am at work ,will call when i can.
Customer reply replied 1 month ago
hellow,i need some kind of dialog,not just click hear so we can charge you more.TALK TO ME!
Customer reply replied 1 month ago
IM WAITING.
Customer reply replied 1 month ago
TEXT TO ME
Customer reply replied 1 month ago
you seam to be experts at not comunicating with me.is this all i get for $19.00?
Customer reply replied 1 month ago
Im still waiting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Customer reply replied 1 month ago
well!
Electronics Technician: Harry, Customer Service replied 1 month ago

It sounds like the source format is being overidden from RGB to YCbCr, which will give a green tint. Check to make sure the input isn't being told it's YCbCr via the projector input menu.

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