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We recently bought a cyberpower PC from you and had a new h…

Customer Question
Hi. we recently bought...

Hi. we recently bought a cyberpower PC from you and had a new h p monitor already..need help connecting the two...

Technician's Assistant: What HP product do you have?

Its a hp 24 w monitor

Technician's Assistant: What have you tried so far with your HP product?

A cord came with the monitor but does not fit into the back of the PC, so we went to best buy and he gave us a box that is HDMI to DVi

Technician's Assistant: Which DVO product do you have?

Not sure what you mean?

Technician's Assistant: The Software Technician will be able to walk you through that. What have you tried so far with your DVO software?

Nothing yet as it keeps tellin me to check the video input

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I dont think so. just keeps telling me to check the video cable and in put

Submitted: 6 months ago.Category: Consumer Electronics
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 13 minutes by:
1/1/2018
Electronics Technician: Gina-Moderator, Moderator replied 6 months ago
Gina-Moderator
Gina-Moderator, Moderator
Category: Consumer Electronics
Satisfied Customers: 13
Experience: Moderator at JustAnswer
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Hi:
I'm Gina and I’m a moderator for this topic. Please read the following message very carefully. :)
It looks like your question may have been meant for a different company, possibly HP Customer Service.
We, JustAnswer, match people with questions to Experts with answers in areas like Health, Pets, Computers, Taxes, Cars, Financial, Legal, Home Improvement and more.
I would be happy to try to assist you in finding the web address of the company you are looking for if you can confirm that for me.
Please let me know if you want to continue or cancel your question and I'm happy to further assist you.
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Gina-Moderator
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Customer reply replied 6 months ago
im confused...iwent onto my pcs website and they sent me here...anddddd charged me $30......
Electronics Technician: Gina-Moderator, Moderator replied 6 months ago
Hello:
I'm so very sorry for the confusion, you may have clicked on an advertisement that brought you to JustAnswer. :)
Would you like to continue with a JustAnswer Expert or revert back to the site you originally contacted?
Thanks and Happy New Year to you!
Gina
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Customer reply replied 6 months ago
a just answer expert please for this issue
Electronics Technician: Louie, Technician replied 6 months ago
Louie
Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 13,430
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

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Electronics Technician: Louie, Technician replied 6 months ago

Initially, which particular model of the "... cyberpower PC..." or better yet, what are its specifications please?

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Customer reply replied 6 months ago
it is a 2019 Ryzen 3 1200 8 GB DDR4 1 TB HDD
Customer reply replied 6 months ago
i dont want a call. u guys directed to this site already and was charged for it. thanks though
Electronics Technician: Louie, Technician replied 6 months ago

Thank you for your kind understanding of automated-systems / machine-generated followups, ads and offers.

Have you tried all the HDMI ports at the back of the desktop?

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Electronics Technician: Louie, Technician replied 6 months ago

Please confirm; the desktop and the monitor are connected by a known to be good / new HDMI cable.

...even BIOS/POST is not displayed?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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