Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

My Kenwood P-28 turntable is not working (not spinning).

Customer Question
My Kenwood P-28 turntable...

My Kenwood P-28 turntable is not working (not spinning). What is the likely issue?

Technician's Assistant: How long have you had your P-28?

Since 1994

Technician's Assistant: What have you tried so far with your Kenwood product?

Turning on the power, switched to Phono, and tried to manually lift the arm across. Nothing happens

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

No, thanks

Submitted: 3 months ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 3 minutes by:
1/1/2018
Electronics Technician: Louie, Technician replied 3 months ago
Louie
Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 13,215
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer. My name is ***** ***** I'll be assisting you with your question regarding your "...Kenwood P-28..."

Ask Your Own Consumer Electronics Question
Customer reply replied 3 months ago
Ok
Electronics Technician: Louie, Technician replied 3 months ago

Initially, is the P-28 completely/electrically dead?

Ask Your Own Consumer Electronics Question
Customer reply replied 3 months ago
Can’t tell as there is no digital display or sound coming from it.
Customer reply replied 3 months ago
All other parts of the unit work except the turntable
Electronics Technician: Louie, Technician replied 3 months ago

...no vibrations, no whirring sound?

If no motor action, then it would be indicative of an internal hardware issue.

Are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter and even perhaps a soldering iron?

Ask Your Own Consumer Electronics Question
Customer reply replied 3 months ago
Possibly do it myself. I’ll open the unit tomorrow morning and check any obvious issues. Any thoughts on what parts I should check? I gather the multimeter will check where for breaks in the electrical supply
Electronics Technician: Louie, Technician replied 3 months ago

Great on the DIY!

Yes; with the unit unplugged, the multi-meter would be used to check for continuity and resistance.

Foremost to check would be the fuse/s, transformer and bridge diodes.
Please post back with clear pictures of the "...internal circuitry..." Click HERE.
http://ww2.justanswer.com/help/how-do-i-send-photo-or-file-expert-hl
These pictures would then serve as common references allowing me to see what you are seeing.

Ask Your Own Consumer Electronics Question
Customer reply replied 3 months ago
Can I get back to you tomorrow morning?
Electronics Technician: Louie, Technician replied 3 months ago

Yes please; tomorrow or when conveniently able.

Ask Your Own Consumer Electronics Question
Customer reply replied 3 months ago
Ok. Just checked the plug. It wasn’t plugged in �� but when I plugged it in it was making a whirring sound (probably why it was unplugged in the first place). Possibly needs a belt replaced?
Customer reply replied 3 months ago
Also, the elevation arm isn’t working
Electronics Technician: Louie, Technician replied 3 months ago

Significant information; whirring sound. It is therefore not electrically dead and the motor is most likely working as expected.

Yes, the belt would need looking into; possibly loose, deformed or even has failed completely.

For the elevation arm, likely would need cleaning and/or re-lubrication if not a complete dis-assembly.

The belt is Part Number D16-0317-08.

Please click HERE for a replacement.

Ask Your Own Consumer Electronics Question
Customer reply replied 3 months ago
Thanks Louie. Will open the unit tomorrow
Electronics Technician: Louie, Technician replied 3 months ago

Cheers.

Ask Your Own Consumer Electronics Question
Electronics Technician: Louie, Technician replied 3 months ago

Please click HERE from the Service Manual.

Ask Your Own Consumer Electronics Question
Customer reply replied 3 months ago
Hi Louie. I’ve looked at this manual but it’s not very clear. Can you interpret the difference between my photos and the Service Manual?
Electronics Technician: Louie, Technician replied 3 months ago

Carefully turn/adjust the cam so as to make the short end push on the L-end of the link.

Ask Your Own Consumer Electronics Question
Customer reply replied 3 months ago
It just bounces away. Don’t worry about assisting any further. We’ll just buy a new turntable.
Customer reply replied 3 months ago
Please cancel this query and arrange for credit to my account
Electronics Technician: Louie, Technician replied 3 months ago

My participation is strictly limited to technical, repair and/or installation issues as well as related information.

Request for cancellation, refunds as well as billings & payments concerns are best addressed by Customer Support.

Ask Your Own Consumer Electronics Question
Customer reply replied 3 months ago
Please cancel and arrange refund $50
Electronics Technician: Louie, Technician replied 3 months ago

Done; "...cancel...refund..." relayed to Customer Support through channels.

Please do not post a reply so as not to re-open the question thread.

Ask Your Own Consumer Electronics Question
Was this answer helpful?
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 13,215
13,215 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Engineer and electronic enthusiast for more than 12 years.

227 satisfied customers

I am here to help you!

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Louie

Louie

Technician

13,215 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Russell H.

Russell H.

Service Tech

4,358 satisfied customers

8+ years of professional experience

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Greg A.

Greg A.

Engineer

1,281 satisfied customers

Engineer / Consultant

Martin

Martin

Engineer

1,244 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
I have an Onkyo TX-NR509 receiver which has a problem, after
I have an Onkyo TX-NR509 receiver which has a problem, after turning on power there is no sound for 5/10 minutes, I went to a technician today to enquire costing to have this rectified and he said the… read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
155 satisfied customers
TV will not come on only little red light blinks 7 times. No
TV will not come on only little red light blinks 7 times … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
First of all, I am sooooooooooooooo frustrated by your
First of all John, I am sooooooooooooooo frustrated by your website...I have filled out all of the information that was requested. My Activation Code (received on my original sales receipt...states my… read more
Harry
Harry
1,407 satisfied customers
I am un able to get my roku systems operating again. I
I am un able to get my roku systems operating again. I rebooted the system, put my ssid and pass word in. note one tv I have the Roku operating ok. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Ee bought recently a Panadonic Lumix DC-GH5KBODY. We have
Ee bought recently a Panadonic Lumix DC-GH5KBODY. We have noticed that therr is a circular line on the sensor. Is this a deffect within the sensor? If we print the photo, this line appears. It is not … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My flowmastrer sprayer model 1997HD needs a wan handle or
My flowmastrer sprayer model 1997HD needs a wan handle or new assembly but I don't have a specific pt number … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
I cant get my Alexa to connect with wi-fi. I dont know how.
I cant get my Alexa to connect with wi-fi JA: Are you able to connect using an ethernet cable? Customer: I dont know how JA: Which lights are colored and/or blinking on your router? Customer: blue or … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
New questions,. What is the upper sound frequency where
New questions, Russell. What is the upper sound frequency where human ears can not detect, and is it possible to record such a supersonic frequency using Audacity and if that is possible, can one reco… read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,358 satisfied customers
TV will not come on only little red light blinks 7 times. No
TV will not come on only little red light blinks 7 times … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
I need to know how to connect my Sansu dvd to my tv. Several
I need to know how to connect my Sansu dvd to my tv … read more
Harry
Harry
1,407 satisfied customers
Please I need a TDC Switch Adapter MD# SA3A-240-1250 output
Hello. Please I need a TDC Switch Adapter MD# ***** output 24 V 690 HZ 0.75A Class 2 Power Supply Rainlight The electric cord coming from this adapter is thin and has frayed off the adapter connection… read more
Sam I
Sam I
Electrician
B.S.
563 satisfied customers
Need you to fix my PC It does not act properly, turn itself
need you to fix my PC It does not act properly, turn itself off .slow to get started . worked well 2 weeks ago … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
How to turn on ringer on model ka-tga652. Several years. It
How to turn on ringer on model ka-tga652 JA: How long have you had your KA-TGA652? Customer: Several years. It got turned off somehow. JA: What have you tried so far? Customer: Don't know what to try … read more
Harry
Harry
1,407 satisfied customers
I can't connect to ROKU. Reentered wireless password - still
I can't connect to ROKU. Reentered wireless password ***** still cant connect. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
520 satisfied customers
I have a rx-v851 receiver, i can't get the the speaker to
I have a rx-v851 receiver, i can't get the the speaker to work on "B" zone, i had them working at one time, when i switch the remote to B zone and hit power will not come on. any setting i can check? … read more
Louie
Louie
Technician
13,215 satisfied customers
Thanks for the help. I have panasonic phone KX-TGE60.
Hi...thanks for the help. I have panasonic phone KX-TGE60. Yesterday, my screen showing time and date at top, and cell under on left and menu under on right. 1 cell phone paired. Samsung android. The … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I need your official manual in .PDF form for the Panasonic
I need your official manual in .PDF form for the Panasonic ES-LA93 shaver and the RC9-11 charger. I do not want it from manuals online.com or any other third-party website. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
I have just installed a new printer. I realize that. I have
I have just installed a new printer. I realize that … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x