Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

Consumer Electronics

My Kenwood P-28 turntable is not working (not spinning).

Customer Question
My Kenwood P-28 turntable...

My Kenwood P-28 turntable is not working (not spinning). What is the likely issue?

Technician's Assistant: How long have you had your P-28?

Since 1994

Technician's Assistant: What have you tried so far with your Kenwood product?

Turning on the power, switched to Phono, and tried to manually lift the arm across. Nothing happens

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

No, thanks

Submitted: 1 month ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 3 minutes by:
1/1/2018
Electronics Technician: Louie, Technician replied 1 month ago
Louie
Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 13,097
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer. My name is ***** ***** I'll be assisting you with your question regarding your "...Kenwood P-28..."

Ask Your Own Consumer Electronics Question
Customer reply replied 1 month ago
Ok
Electronics Technician: Louie, Technician replied 1 month ago

Initially, is the P-28 completely/electrically dead?

Ask Your Own Consumer Electronics Question
Customer reply replied 1 month ago
Can’t tell as there is no digital display or sound coming from it.
Customer reply replied 1 month ago
All other parts of the unit work except the turntable
Electronics Technician: Louie, Technician replied 1 month ago

...no vibrations, no whirring sound?

If no motor action, then it would be indicative of an internal hardware issue.

Are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter and even perhaps a soldering iron?

Ask Your Own Consumer Electronics Question
Customer reply replied 1 month ago
Possibly do it myself. I’ll open the unit tomorrow morning and check any obvious issues. Any thoughts on what parts I should check? I gather the multimeter will check where for breaks in the electrical supply
Electronics Technician: Louie, Technician replied 1 month ago

Great on the DIY!

Yes; with the unit unplugged, the multi-meter would be used to check for continuity and resistance.

Foremost to check would be the fuse/s, transformer and bridge diodes.
Please post back with clear pictures of the "...internal circuitry..." Click HERE.
http://ww2.justanswer.com/help/how-do-i-send-photo-or-file-expert-hl
These pictures would then serve as common references allowing me to see what you are seeing.

Ask Your Own Consumer Electronics Question
Customer reply replied 1 month ago
Can I get back to you tomorrow morning?
Electronics Technician: Louie, Technician replied 1 month ago

Yes please; tomorrow or when conveniently able.

Ask Your Own Consumer Electronics Question
Customer reply replied 1 month ago
Ok. Just checked the plug. It wasn’t plugged in �� but when I plugged it in it was making a whirring sound (probably why it was unplugged in the first place). Possibly needs a belt replaced?
Customer reply replied 1 month ago
Also, the elevation arm isn’t working
Electronics Technician: Louie, Technician replied 1 month ago

Significant information; whirring sound. It is therefore not electrically dead and the motor is most likely working as expected.

Yes, the belt would need looking into; possibly loose, deformed or even has failed completely.

For the elevation arm, likely would need cleaning and/or re-lubrication if not a complete dis-assembly.

The belt is Part Number D16-0317-08.

Please click HERE for a replacement.

Ask Your Own Consumer Electronics Question
Customer reply replied 1 month ago
Thanks Louie. Will open the unit tomorrow
Electronics Technician: Louie, Technician replied 1 month ago

Cheers.

Ask Your Own Consumer Electronics Question
Electronics Technician: Louie, Technician replied 1 month ago

Please click HERE from the Service Manual.

Ask Your Own Consumer Electronics Question
Customer reply replied 1 month ago
Hi Louie. I’ve looked at this manual but it’s not very clear. Can you interpret the difference between my photos and the Service Manual?
Electronics Technician: Louie, Technician replied 1 month ago

Carefully turn/adjust the cam so as to make the short end push on the L-end of the link.

Ask Your Own Consumer Electronics Question
Customer reply replied 1 month ago
It just bounces away. Don’t worry about assisting any further. We’ll just buy a new turntable.
Customer reply replied 1 month ago
Please cancel this query and arrange for credit to my account
Electronics Technician: Louie, Technician replied 1 month ago

My participation is strictly limited to technical, repair and/or installation issues as well as related information.

Request for cancellation, refunds as well as billings & payments concerns are best addressed by Customer Support.

Ask Your Own Consumer Electronics Question
Customer reply replied 1 month ago
Please cancel and arrange refund $50
Electronics Technician: Louie, Technician replied 1 month ago

Done; "...cancel...refund..." relayed to Customer Support through channels.

Please do not post a reply so as not to re-open the question thread.

Ask Your Own Consumer Electronics Question
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 13,097
13,097 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Engineer and electronic enthusiast for more than 12 years.

227 satisfied customers

I am here to help you!

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Louie

Louie

Technician

13,097 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Russell H.

Russell H.

Service Tech

4,358 satisfied customers

8+ years of professional experience

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Greg A.

Greg A.

Engineer

1,281 satisfied customers

Engineer / Consultant

Martin

Martin

Engineer

1,244 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
Can not clear the voice mail setting. Cannot clear the voice
I had entered Code #217 to block unwanted calls and it has now appeared… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,281 satisfied customers
I have a 2 line cordless phone set with 4 handsets..The only
I have a 2 line cordless phone set with 4 handsets..The only phone that is working properly is the handset next to my modem..I have had AT&T here for several hours and they have come to the conclusion… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a panosonic phone model kx-tga101s. I am still
i have a panosonic phone model kx-tga101s. I am still getting a notice that i have a message, but that is from my prior cable company. The phone was disconnected for several weeks. I also tried taking… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,281 satisfied customers
I have an A300 and put on an Minolta Maxxum AF 28mm. I get
I have an A300 and put on an Minolta Maxxum AF 28mm. I get an error about no lens/shutter locked. The lens will only turn part way to the left and then stops without coming off. … read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,358 satisfied customers
I have a wireless phone system in my home, I'm getting a hum
I have a wireless phone system in my home, I'm getting a hum and there is a check tel line msg on all the wireless phones … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,281 satisfied customers
LOOKING FOR PANASONIC DMR-PWT540 CIRCUIT BOURD DISPLAY. 4
LOOKING FOR PANASONIC DMR-PWT540 CIRCUIT BOURD DISPLAY … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,125 satisfied customers
I have a Panasonic KX-TGL 430 Phone and I had a very
I have a Panasonic KX-TGL 430 Phone and I had a very important call come in but they never left their number, so I how do I find out their phone number … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Husqvarna Viking 415 won't turn on. Tested outlet, tried a
Husqvarna Viking 415 won't turn on. Tested outlet, tried a different power cord. It worked fine last time I used it, a few months ago. Is there a fuse that might have blown or something? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,125 satisfied customers
I do not have voicemail, but I received a VM, and the
I do not have voicemail, but I received a VM , and the notification stays on my display, how can I get rid of it! my phone is aKXTGC 1033 … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,281 satisfied customers
What is my password for. The brand is kindle,my first
What is my password ***** JA: What's the brand and model of your product? Customer: The brand is kindle,my first device JA: How long has this been going on with your Kindle? What have you tried so far… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,125 satisfied customers
My Calendar is frozen. Hp. Windows 7. Turn off anon going to
Turn off anon going to driver updates it's frozen since then though I have a black screenI tried turning it off and on, updating drivers, this was before the screen went blank I tried turning it off and on, updating drivers, this was before the screen went blank … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,125 satisfied customers
I have DMR-EH55 DVD a very good recorder. The recorder is
Hi...I have DMR-EH55 DVD a very good recorder. The recorder is connected to play through 4kTV..The recorder wILL record via the small REC button on remote but will not record with set timer although i… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
How do i hook up myacerscanwit to my acer laptop? Laptop has
ive tried to find a cable that will adapt to no avail … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,125 satisfied customers
Why can't I get a dial tone. I charged everything
I charged everything copanasonic cordless KXT-GE433 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
J'ai un ps vita et j'ai un ancien courriel que je veux
J'ai un ps vita et j'ai un ancien courriel que je veux changer mais je n'y arrive pas pouvez-vous m'aider s.v.p.? … read more
Harry
Harry
859 satisfied customers
I hav e n o audio output f rom my pc can I che ck w hich to
I hav e n o audio output f rom my pc can I che ck w hich jack to use on the back panel (I have been visited by grandchildren?? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,125 satisfied customers
How can i get the location service to attach location
how can i get the location service to attach location information to the photos of my phone … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
How to set date time stamp on the D4. 5 years. Looked in the
Want to take pictures with date and time on them for a legal matter… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x